22 customer service team lead jobs found in Hartford, CT

Sr Data Engineer - GE07BE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Employer Group Actuarial Service area is seeking a Senior Cloud Data Engineer who combines deep expertise in cloud data engineering with a passion for Artificial Intelligence (AI), automation, and modern data platforms. The ideal candidate will help design and implement scalable data solutions while leveraging emerging AI technologies, intelligent automation, and cloud-native capabilities to accelerate business insights, operational efficiency, and innovation across Employer Benefits actuarial functions.   This position is in a small group that works directly with our customers and prides itself in delivery capabilities.   This role offers the...

Sr Consultant Perf Analytics - GB07AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Claims Solutions Performance Analytics team is seeking a Senior Performance Analytics Consultant to help evaluate operational and financial performance, identify emerging trends, and deliver insights that support confident business decisions. This role partners closely with Claims leaders, Performance Analytics teammates, Transformation and Optimization, Data Science, Product, Actuarial and segment leaders to connect data and business context. This consultant will transform complex claims data into actionable insights, develop reporting and self-service analytics, helping leaders clearly see trends and understand the “why” behind them....

AVP Software Engineering - IE05FE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The AVP, Software Engineering - Digital Enablement provides strategic and operational leadership for the Digital Enablement engineering portfolio, now including Enterprise Marketing capabilities. This leader is accountable for building and developing a high-performing engineering organization, translating business and technology strategy into executable roadmaps, and delivering secure, reliable, scalable digital capabilities that serve enterprise, customer, distribution, and marketing needs. The role leads approximately 50 FTE software engineering resources, including managers, directors, senior individual contributors, and engineering teams,...

VP Product Management - EM04AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Position Overview   The Hartford is seeking an enterprise product and P&L leader to shape the future of its Auto and Home portfolios, driving profitable growth, strengthening market competitiveness, and accelerating performance in a dynamic and evolving insurance landscape. Reporting to the Chief Product & Data Science Officer, this leader will own financial performance and product strategy across the Direct, Agency and emerging distribution channels.   Optimizing an integrated household product strategy is the primary focus of the role, while ensuring Auto and Home maintain the distinct underwriting, pricing, regulatory and market...

Forensic Accountant Specialist - CG07EE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Forensic Accounting Specialist will be responsible for providing financial consultant services to Commercial Property adjusters to enhance outcomes of business income and extra expense claims while aligning resources to help drive overall quality through the Claims Excellence program. Key responsibilities include:   Lead forensic evaluation / analysis of certain time element, employee theft, and inventory claim Become directly involved with the review of certain large, catastrophic business income losses overseen at the Home Office level Work in consort with functional property consultants Develop procedures to drive a desirable...

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? As the primary point of contact for key policyholders and producers, you’ll build strong relationships through regular site visits, proactive communication, and skilled negotiation. Assigned groups will include cases with 500-4999 lives, you will act as the bridge between clients and the home office, you’ll tackle concerns, drive improvements, and resolve issues efficiently. Before...

Head of Customer Growth - MF04AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              About this Opportunity   The Head of Customer Strategy for Middle & Large (M&L) Business is responsible for defining how M&L wins with customers. Reporting to the EVP & Head of Middle & Large Business, this leader will create and activate a One Hartford Customer Blueprint that translates customer, broker, market, and operational insights into a differentiated approach to serving customers.   The role focuses on customer value creation, loyalty, retention, growth enablement, resilience, risk prevention, and simplification. Working across Sales & Development, Underwriting, Claims, Risk Engineering, Operations,...

AVP Product Management - EM05AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              AVP, Supplemental Health Product Management   Supplemental Health is a key growth area for The Hartford and a central component of the Employee Benefits strategy. The portfolio includes Critical Illness, Accident, and Hospital Indemnity insurance and has grown from approximately $100 million to $330 million over the past five years. With continued investment in the business, this role offers an opportunity to help shape the next phase of growth and deliver differentiated protection solutions for employers and participants. The AVP, Supplemental Health Product Management sets the strategy, value proposition, product offering, and end-to-end...

Dir Underwriting - UO06AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Reporting to the Assistant Vice President of Underwriting & Shared Services (GRP), the Director of Underwriting is accountable for leading a team of underwriters responsible for the profitable acquisition and retention of group life, disability, and supplemental health customers.       Core Responsibilities     Lead a team of 5-6 underwriters responsible for providing underwriting services to our group life, disability, and supplemental health reinsurance clients.  This includes presale, new business, and renewal underwriting.   Build and retain a highly motivated and technically competent underwriting team by providing effective coaching,...

Manager Claims - CH07AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Are you ready to take on a pivotal leadership role within the Complex Claims Unit (CCU)? CCU is a highly specialized home office claim organization responsible for managing the Company's most complex, high-exposure, and long-tail liability claims. These claims often involve environmental contamination, toxic torts, asbestos, sexual molestation, and other latent bodily injury or property damage exposures, and frequently present complex coverage, liability, causation, allocation, and litigation management challenges spanning multiple years of insurance coverage. As a Claim Manager, you will lead a team of claim professionals responsible for handling some...

VP Data Science - GD04AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Hartford is hiring a Vice President, Applied AI – Employee Benefits & Operations to define and lead the next generation of AI-driven transformation across the business. This role is responsible for driving Applied AI and Data Science strategy, execution, and governance across enrollment, billing, customer service, and operational functions, delivering measurable improvements in growth, efficiency, accuracy, and customer experience. The leader will oversee a diverse portfolio of Machine Learning, Generative AI, Agentic AI, and predictive analytics solutions while influencing enterprise AI strategy, championing responsible AI practices, and...

Senior Executive Underwriter - UW07DC Executive Underwriter - UW07DD We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.           UPDATED 6/24/2026: This position can sit anywhere in the United States and can have a remote or hybrid work arrangement. The Home Office Underwriting Manager position will report to the Regional Senior Managing Director. You will be responsible for assisting with the overall integrity of the division’s contract surety portfolio, along with the improvement of their surety underwriting processes. You will be responsible for assisting the Regional Senior Managing Director with all home office matters surrounding underwriting analysis and reviews, portfolio management and reporting. As one of the...

Our Company: Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers. Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve. Our vision is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners. Summary: Seek Now is searching for capable 1099 independent sub-contractors to provide accurate,...

AVP Agile Product Management - BA05AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Middle & Large Business is seeking an experienced transformation leader to serve as Assistant Vice President, Modernization. This leader will own a portfolio of modernization initiatives that simplify how the business works, modernize the underwriting experience, strengthen the platforms that support it, and accelerate delivery of the capabilities our underwriters, agents and customers depend on. Reporting to the Head of Transformation, the AVP partners across Underwriting, Product, Operations, Technology, Data, Finance and Strategy teams to shape business strategy into a sequenced modernization roadmap and deliver against it. This...

Dir Marketing - MC06AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Director, Consumer Growth & Experience Strategy is responsible for leading The Hartford's consumer growth strategy across the employee lifecycle, ensuring marketing investments drive measurable outcomes in enrollment participation, product adoption, customer engagement, retention, and lifetime value.   This role serves as the leader for consumer engagement , consumer lifecycle marketing, audience segmentation, personalization, and growth analytics into a unified operating model. The position is accountable for translating customer insights, business priorities, market trends, and consumer expectations into strategies that improve customer...

Director Agile Product Management - BA06CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Director, Voice of Customer (VoC) Product Management is responsible for defining and executing the strategy, roadmap, governance, and evolution of The Hartford’s enterprise Voice of Customer platform and program. The role combines the disciplines of Product Management, Customer Experience, Customer Insights, and Agile Leadership to ensure customer feedback is transformed into actionable and measurable business outcomes. The role partners across business units, Operations, Claims, Digital Experience, Data, Technology, and executive leadership to improve and enhance the enterprise CX strategy, prioritize investments, improve customer...

Digital Strategy Lead - ME07LE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              This role is part of our growing Digital Analytics organization. Digital Analytics is a high-impact team focused on delivering AI-first analytics, real-time insights, and personalization capabilities across our digital landscape to help business partners understand customer behavior, optimize experiences, and make confident, data-driven decisions at scale. The Lead Digital Analyst serves as the strategic analytics lead for the Employee Benefits and Corporate domains, partnering closely with business and technology stakeholders to drive analytics strategy, priorities, and outcomes. This role combines deep hands-on analytics expertise with...

Sr Consultant Risk Engineering - KR08DE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              At The Hartford, our Risk Services organization exists to help people and businesses thrive by working directly with customers to assess risk, improve resilience, and deliver practical risk mitigation solutions that make a measurable difference. We partner with customers throughout their lifecycle to identify exposures, reduce losses, and strengthen operational performance—combining consultative expertise, technology enabled risk solutions, and data driven insights to improve outcomes before and after a loss. By integrating risk assessment, prevention, and recovery with the broader insurance experience, we help customers protect what...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Dir Architecture - IA06CE Dir IT Management - IM06AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.           The Director of IAM Platforms provides senior leadership for the strategic design, implementation, and governance of identity and access management solutions across the enterprise. This role focuses on modernizing customer identity platforms, lifecycle management, access governance, and platform strategy while maintaining strong awareness of technology risks and regulatory requirements. Specifically, this leader will oversee the architecture, deployment, and operation of our Ping Identity platform suite, serving as the enterprise authority on authentication, authorization, and federation patterns. This role...