3 claims call center representative jobs found in Hastings

Deliver fair, timely outcomes on property claims while supporting customers through the moments that matter most. Hastings Insurance is seeking a Property Claims Representative (Desk Adjuster) to join our Claim team. This role is responsible for investigating, evaluating, and resolving property claims from initial report through final settlement, all within a desk-based environment. You will play a key role in delivering a smooth and supportive claim experience, balancing customer service with sound decision-making and attention to detail. Location & Work Eligibility Requirements:  This position is posted at our base claim representative level, with flexibility to consider more experienced property adjusters for alignment at a higher level based on background and expertise. Candidates newer to property claims should be located within a reasonable distance of our Hastings, Michigan headquarters to support in-person training and onboarding. Experienced property adjusters...

Make your mark as a trusted expert in resolving casualty claims. Hastings Insurance is seeking a Senior Casualty Claim Representative to join its Casualty Claim team. The individual in this role will  investigate, evaluates, and resolve routine to moderate casualty claims while ensuring timely service and fair outcomes for all parties involved. This role is central to our commitment to responsive, effective claims handling and serves as a key partner to our customers and agency force.  Location & Schedule: This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role offers flexibility and may be performed onsite in Hastings, in a hybrid format, or fully remote. For remote arrangements, we strongly prefer candidates who reside in Michigan, Ohio, Indiana, Illinois, or Wisconsin, though additional states may be considered based on business needs. What You’ll Do:  Manage a personal caseload of casualty claims within company policy...

Help our policyholders get back on the road quickly and confidently. Hastings Insurance is seeking an Auto Claims Representative (Entry Level) to join our Claim team. This role is responsible for handling auto physical damage claims from intake through resolution, delivering timely, accurate outcomes while providing a high level of customer service. You will play a key role in creating a smooth and supportive claims experience for our policyholders and partners. Schedule & Location: This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is hybrid, requiring 2 to 3 in-office days per week at our Hastings, Michigan headquarters. What You’ll Do: Manage a high-volume caseload of auto physical damage claims, primarily low to moderately complex losses across Personal, Commercial, and Farm lines. Deliver consistent, high-quality customer service through proactive and empathetic communication with policyholders, claimants,...