12/19/2025
The Claims Service Specialist will support the Claims Services Managers (CSM’s) to help ensure member claim service satisfaction and provide claims service management ensuring proper communication and follow through.
ESSENTIAL EDUCATION AND EXPERIENCE: Bachelor’s Degree or equivalency in a related discipline and at least five (5) years of claim handling experience and claims customer service. Must have direct client service experience in commercial claims either through face-to-face or telephonic interactions.
SKILLS/COMPETENCIES REQUIREMENTS:
Strong customer service orientation
Organization, planning, and prioritization expertise with strong skills in multi-tasking and follow-up
Works well independently and in a team environment
Excellent written and verbal communication skills
Comfortable in a client facing role
Strong analytical, problem solving, judgment, and communication skills
Willingness and ability to travel domestically at a minimal amount as...
Captive Resources
Itasca, IL, USA
Full Time
