1 Trainee jobs found in Itasca, IL

Lead a team of Captive Support professionals by driving operational excellence, developing employees, and ensuring consistent delivery of service, quality, and productivity goals. This role partners with leadership to implement process improvements and automation initiatives while fostering a culture of accountability and continuous improvement. Success in this role requires balancing people leadership with operational excellence to deliver results and build a collaborative, engaged team. EDUCATION AND EXPERIENCE: Bachelor's degree or equivalent experience. Five (5) or more years of operations or service leadership experience, including at least two (2) years of direct people management in a metrics-driven environment with demonstrated success improving operational performance through KPIs, SLAs, coaching, and continuous improvement. SKILLS/COMPETENCIES REQUIREMENTS: People Leadership: Builds engaged, high-performing team through coaching, feedback,...