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Lansing director

30 director jobs found in Lansing

08/10/2026  
Panel Coordinator
SUMMARY: (Brief 3-5 sentence paragraph outlining the main purpose of the job) The primary responsibility of this role is to create, maintain, and build a repository of provider panels adhering to state specific regulations. This position will submit panels to agents, insured’s, and internal customers. Daily contacts include internal staff at all levels, and external customers such as agents, insured and physician offices..   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   · Track production statistics. Develops and maintains, databases and filing systems used for storing panels and postings.   · Provide first line contact with physician offices to validate specialty, demographic information, and acceptance on injured workers at all participating locations. · Responds to inquiries from agents, insureds and brands, includes answering general questions, accommodating special request and sending completed panels · Create provider...
AF Group Lansing, MI Full Time
07/28/2026  
Renewal Specialist - Lead Worker
SUMMARY:  In addition to fulfilling the primary responsibilities of a Renewal Specialist, this role will also focus on serving as a lead worker in the Renewal Specialist department by assisting with quality, compliance and customer facing measures. Assisting staff with technical questions and provide mentoring to current and new staff. This role will also serve as a Subject Matter Expert, as well as participating in enterprise projects. Primarily responsible for assisting Business Development Consultants (BDCs) in growing and maintaining a profitable book of business and assists agents with inquiries related to underwriting rules, procedures, and regulations. Manages renewal book in accordance with the needs of the region they are aligned with. Mentors Renewal Specialists with complex agency/insured questions and policy information. Reviews policy structures to determine if changes need to be made to stay in compliance with bureau rules and regulations. Provides customer...
AF Group Lansing, MI Full Time
07/23/2026  
Personal Lines Account Manager Featured
This is an exciting opportunity for an insurance professional to provide customized insurance solutions and manage portfolios for our valued clients. The Account Manager will have extensive knowledge of available markets and underwriting guidelines for placement of client risks. He or she manages the full life cycle of insurance with a focus on developing and retaining client relationships.  This is an in-office position, located in our Lansing, Michigan main office. Qualified applicants must be licensed in property and casualty or be willing to obtain license quickly; have at two years' experience servicing in an insurance agency environment; have working knowledge of office operations and personal lines insurance products; must also have excellent analytical, problem-solving, and decision-making skills. Should have clean and professional office etiquette. Responsibilities Provide outstanding service to clients by evaluating and discussing premium bearing endorsements in...
Diversified Insurance Group Lansing, MI
08/12/2026  
Provider Relations Specialist
SUMMARY:  Provider Relations Specialist I Responsible for servicing internal and external customers who contact AF Group via the ACD phone line. Responsible for providing quality, consistent and accurate medical payment information to internal and external customers.  Provider Relations Specialist II Responsible for analyzing billings including outpatient hospital and multiple surgeries by utilizing our Medical Bill Review (MBR) software and reference library to determine appropriateness of codes and excessive charges. Responsible for making coding determinations according to state rules and regulations.  PRIMARY RESPONSIBILITIES:  PRIMARY RESPONSIBILITIES: Provider Relations Specialist I •    Utilizes ACD phone lines to manage incoming calls and inquiries. •    Provides high level of customer service for all internal or external customers thru telephonic, email and fax. •    Demonstrates dependable work ethic. •    Manages confidential client information with discretion and good...
AF Group Lansing, MI Full Time
08/11/2026  
Project Manager
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note that we are not currently hiring fully remote positions. All candidates must have the ability to work in one of our tech offices. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Delivery Management Division as a Project Manager. Responsibilities include managing the day-to-day operational and tactical aspects of small, medium, and/or large-scale projects. Work may be performed on a single project or multiple projects at once with limited supervision. The position requires the person to: Effectively...
Auto-Owners Insurance Lansing, MI Full Time
08/11/2026  
Application Infrastructure Developer
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note that we are not currently hiring fully remote positions. All candidates must have the ability to work in Lansing, Michigan. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Analytics Division as an Application Infrastructure (MLOps) Developer. Responsibilities include development and support of software application infrastructure for new or existing systems, including but not limited to application deployment automation, repository maintenance, application security, scripting, performance monitoring, and...
Auto-Owners Insurance Lansing, MI Full Time
08/10/2026  
Medical Only Claims Spec I/II
SUMMARY:     The Medical Only Claims Specialist I is an entry level claims role. The incumbent is expected to be proficient with the Claims unit, policies, processes, procedures, and terminology.      The Medical Only Claims Specialist II is an experienced level claims role. The incumbent is expected to perform at a high level with minimum supervision.     Primarily responsible for the investigation and management of workers’ compensation claims. Conducts a 1 to 3-point contact on the managed claims, which is dependent on either the facts of the case or the claim type; determines compensability of claims, manages the medical treatment program, and assists in the return-to-work process. This includes calling and discussing potential claim activity and work-related injuries with policyholders, claimants, providers, attorneys, agents, and state agencies. Trains and mentors other team members. Provides backup support to other...
AF Group Lansing, MI Full Time
08/07/2026  
Experienced PIP Claims Representative
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company’s claims training program for the assigned line of insurance and requires the person to: Investigate,...
Auto-Owners Insurance Lansing, MI Full Time
08/07/2026  
Paralegal (Medicare/WC)
SUMMARY:   T his position will provide legal assistance to the attorneys representing the Enterprise in all aspects of legal case preparation and file management including legal research; analyzing law sources such as statutes, judicial decisions, legal articles and legal codes; drafting complex documents; contacting and interviewing clients, attorneys and witnesses; and collecting documents and information relevant to cases. The position requires you to perform expected tasks with minimal supervision.   RESPONSIBILITIES/TASKS:   Review and summarize medical and other records and prepare summaries of relevant information. Interview witnesses to gather information or confer with personnel in other departments and outside the organization while performing research or other legal responsibilities. Assist attorneys with complex caseload research, subject and topic research, and briefings of court cases. Provide advice and guidance on a variety of...
AF Group Lansing, MI Full Time
08/05/2026  
Premium Analyst II
SUMMARY:  Primarily responsible for approval, completion, and processing mail audits; processing adjustments and reviewing phone and physical audits as determined by the Senior Premium Analyst or staff field auditor in a multi-functional business unit.  Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and Service Center representatives, Finance, and other Premium Audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders.  PRIMARY RESPONSIBILITIES:  •    Analyze, research, approve, complete and process mail audits. •    Review phone and physical audits for audit findings which need to be communicated to relevant internal staff, including but not limited to Business Development, Work safe Consulting Services, and Claims to amend the policy accordingly. •    Analyze, research, approve, complete, and process the following audit adjustment types:...
AF Group Lansing, MI Full Time
08/05/2026  
Area Customer Experience Specialist-Float - (West Saginaw Lansing, MI)
Description Summary: As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a...
Huntington Lansing, MI Full Time
07/29/2026  
Underwriting Technical Specialist I
SUMMARY: Primarily responsible for providing customer service and underwriting technical support to agencies and policyholders related to underwriting rules, procedures and regulations, policy, and audit information. Reviews & approves/declines endorsement requests and responds to bureau criticisms to maintain policies and stay in compliance with Accident Fund’s and bureau rules and regulations. Verifies coverage for current policy and/or additional named insureds/DBA’s/locations. Completion of experience rating promulgations or Loss Pricing & Projection Model. Mentors PPRs & CBR’s with basic questions and policy information. Contacts include state rating bureaus, Service Center staff, Business Development Consultants, Business Development Managers, Corporate Underwriting, Finance Department, Claims Department, agents, and policyholders. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Respond to basic policy inquiries and...
AF Group Lansing, MI Full Time
07/27/2026  
Claims Representative – Auto Response Claims Team
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company’s claims training program for the assigned line of insurance and requires the person to: Investigate,...
Auto-Owners Insurance Lansing, MI Full Time
07/22/2026  
Premium Analyst I
SUMMARY: Primarily responsible for evaluation, approval, completion, and processing of mail audits and reviewing phone audits in a multi-functional business unit.  Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and service center representatives, finance, TPA representatives, and other premium audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders. Respond to telephone, mail, or email inquiries providing direct customer service to internal and external customers related to an audit and other policy concerns. PRIMARY RESPONSIBILITIES: •   Analyze, research, approve, complete and process mail audits. •   Analyze, research, approve, complete, and process the following audit adjustment types: waive, mail, and phone audits.  When an adjustment is denied, notify the parties involved.  •   Make necessary customer contacts to an insured,...
AF Group Lansing, MI Full Time
07/22/2026  
Medical Only Claims Spec I/II
SUMMARY: (Brief 3-5 sentence paragraph outlining the main purpose of the job)     The Medical Only Claims Specialist I is an entry level claims role. The incumbent is expected to be proficient with the Claims unit, policies, processes, procedures, and terminology.      The Medical Only Claims Specialist II is an experienced level claims role. The incumbent is expected to perform at a high level with minimum supervision.     Primarily responsible for the investigation and management of workers’ compensation claims. Conducts a 1 to 3-point contact on the managed claims, which is dependent on either the facts of the case or the claim type; determines compensability of claims, manages the medical treatment program, and assists in the return-to-work process. This includes calling and discussing potential claim activity and work-related injuries with policyholders, claimants, providers, attorneys, agents, and state agencies....
AF Group Lansing, MI Full Time
07/22/2026  
Medical Only Claims Trainee
SUMMARY: (Brief 3-5 sentence paragraph outlining the main purpose of the job)   This is an entry-level position. This position leads to a Medical Only Claims Specialist I and is expected to last up to 12 months. Upon completion of the training plan the incumbent is expected to be proficient with the Medical Only Claims policies, processes, procedures, and terminology related to the job. In addition, the incumbent will be proficient in the job responsibilities and tasks of the Medical Only Claims Specialist I position description. The incumbent will be evaluated on their progress and successful completion of the training plan each quarter. Upon satisfactory completion, the incumbent will be eligible for the Medical Only Claims Specialist I position.  Medical Only Claims Associate will work with all members of the team and may receive direction, support, and instruction from the Manager or Medical Only Claims Specialists depending on the assignment....
AF Group Lansing, MI Full Time
07/02/2026  
Underwriter – Surety Bond Underwriting
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated underwriting trainee to join our team. This job performs and applies insurance coverage, rules and guidelines to execute the underwriting decision-making process according to Company underwriting philosophy. This job includes training and development through completion of the Company’s underwriter training program for the assigned line of insurance and requires the person to: Learn various insurance coverages and contracts along with company philosophy and procedures, in order to make...
Auto-Owners Insurance Lansing, MI Full Time
06/24/2026  
Entry Level Life/Health Underwriter
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated underwriting trainee to join our team. This job performs and applies insurance coverage, rules and guidelines to execute the underwriting decision-making process according to Company underwriting philosophy. This job includes training and development through completion of the Company’s underwriter training program for the assigned line of insurance and requires the person to: Learn various insurance coverages and contracts along with company philosophy and procedures, in order to make...
Auto-Owners Insurance Lansing, MI Full Time
06/17/2026  
Medical Only Claims Trainee
SUMMARY: (Brief 3-5 sentence paragraph outlining the main purpose of the job)   This is an entry-level position. This position leads to a Medical Only Claims Specialist I and is expected to last up to 12 months. Upon completion of the training plan the incumbent is expected to be proficient with the Medical Only Claims policies, processes, procedures, and terminology related to the job. In addition, the incumbent will be proficient in the job responsibilities and tasks of the Medical Only Claims Specialist I position description. The incumbent will be evaluated on their progress and successful completion of the training plan each quarter. Upon satisfactory completion, the incumbent will be eligible for the Medical Only Claims Specialist I position.  Medical Only Claims Associate will work with all members of the team and may receive direction, support, and instruction from the Manager or Medical Only Claims Specialists depending on the assignment....
AF Group Lansing, MI Full Time
06/17/2026  
Provider Relations Specialist
SUMMARY:  Provider Relations Specialist I Responsible for servicing internal and external customers who contact AF Group via the ACD phone line. Responsible for providing quality, consistent and accurate medical payment information to internal and external customers.  Provider Relations Specialist II Responsible for analyzing billings including outpatient hospital and multiple surgeries by utilizing our Medical Bill Review (MBR) software and reference library to determine appropriateness of codes and excessive charges. Responsible for making coding determinations according to state rules and regulations.  PRIMARY RESPONSIBILITIES:  PRIMARY RESPONSIBILITIES: Provider Relations Specialist I •    Utilizes ACD phone lines to manage incoming calls and inquiries. •    Provides high level of customer service for all internal or external customers thru telephonic, email and fax. •    Demonstrates dependable work ethic. •    Manages confidential client information with discretion and good...
AF Group Lansing, MI Full Time