15 operations manager jobs found in Lansing, MI

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Eligible candidates for this role should reside within a commutable distance of Lansing, Michigan. Territory coverage includes Lansing, Jackson, Howell, and Flint Michigan areas. Job Title- Field Property Claim Specialist Reports to: Claim Manager as appropriate What you will do: Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.  Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.   Complete complex coverage analysis. Ensure all possible policyholder benefits are identified.  Create additional sub-claims if needed.  Complete an...

SUMMARY:   The Medical Only Claims Specialist II is an experienced level claims role. The incumbent is expected to perform at a high level with minimum supervision. Primarily responsible for the investigation and management of workers’ compensation claims. Conducts one point contact on the managed claims, determines compensability of claims, manages the medical treatment program, and confirms the claimant’s disability will not exceed waiting period timelines.  This includes calling and discussing potential claim activity and work-related injuries with policyholders, and claimants, providers, attorneys, agents, and state agencies, when necessary.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Investigates workers’ compensation claims including a mandatory contact to the employer within the required time frame with additional contacts to the employee or provider, as necessary.   Inform medical providers of billing address and billing...

OBJECTIVE Senior Systems Engineer (Infrastucture) Objective To provide technical engineering and support of the Farm Bureau Family of Companies’ Information Technology (IT) Infrastructure components. To focus on installation, maintenance and upgrades on computing systems, storage systems, telephone systems and server systems. To engage in continuous collaboration across multiple IT groups for improved project success. To provide project planning within the IT Division projects. To provide architectural guidance, consultation, recommendations, and problem resolution for all Infrastructure components. To provide training and mentoring for non-senior engineers and administrators. To provide processing and support for business applications and computer operations, reporting, project delivery and strategic planning services to satisfy requirements for all divisions of the Insurance Companies and affiliated companies as requested. RESPONSIBILITIES...

OBJECTIVE Data Engineer Objective To build, manage, optimize, and assist in the design of data pipelines in support of information, analytics, and strategic business needs across the enterprise. RESPONSIBILITIES Data Engineer Responsibilities Identify and understand source data systems and data flow between systems. Recognize changes in those systems and assess impacts on data pipelines. Adapt data pipelines to accommodate modifications triggered by source system changes or business requirements.   Work closely with other IT or business personas while participating on projects. Demonstrate proficiency in understanding requirements and assist the team by offering expertise on data-related technical issues. Provide continuous updates on progress to project stakeholders, as well as issues or dependencies that put milestones at risk. Communicate efficiently, both written and verbally. Ask clarifying questions when needed and...

SUMMARY Provide leadership and direction to a claims operational team.  Act as a primary, independent, visionary and proactive authority; providing in-depth analysis of claims operational areas including statistical, industrial and regulatory perspectives.  Provide operational consistency and integrity to claims. Serve as a technical expert with regard to department operations.   ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned. Directly manage and carry out managerial responsibilities in accordance with enterprise policies and applicable laws.  Responsibilities include interviewing, hiring and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Plan, direct, manage and evaluate the day-to-day operations and workflow of production, claims management and customer teams. Consult with claims management...

OBJECTIVE Senior Business and Technical Analyst Objective To analyze the existing or ideal organization and design of systems, including business, departments and organizations, as well as assess business models and their integration with technology. To support the operating efficiency and excellence of the organization through business analysis. To understand customer business requirements and business process management. To elicit requirements from business users, then translate these needs into software requirements. To manage and provide solutions to business ideas, trends and concepts appropriately through technology paths. To influence decision-makers with well-supported documentation. Guide junior analysts and analysis practices, stakeholder engagement, and documentation standards. RESPONSIBILITIES Senior Business and Technical Analyst Responsibilities Perform an internal consultancy role that has responsibility for...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.   Please note that we are not currently hiring fully remote positions. All candidates must have the ability to work in one of our tech offices from time to time. Our tech office for this position is in Lansing, Michigan.   Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our IT Division as an IT Project Lead. Responsibilities are to manage the day-to-day operational and tactical aspects of company projects specifically for our IT Security areas. The position requires the person to: Have at least a few years of experience...

SUMMARY   Provides leadership and direction to the Service Center Team to ensure that the goals and standards of the department and Accident Fund are being met.   Facilitates the development of cross-functional work teams within the Service Center.   Participates in ongoing development of new products and technologies. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs.   ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned. Plans, directs, manages and evaluates the day-to-day operations and workflow of a multi-functional and multi-state team of representatives that handle underwriting, billing and policy inquiries.  Approves/Declines underwriting, audit and billing referrals. Has overall accountability for the accuracy and timeliness of premium billings agent commissions and collections. Provides analysis and recommendations as requested by leadership...

OBJECTIVE Supervisor, P/C Customer Service Project & Support Objective To advocate for Property/Casualty Customer Service (PCCS) holistic business needs and coordinate with the PCCS leadership team to determine strategic planning needs. To lead a team of project-focused analysts through hiring, training, and professional development. To schedule, control, adjust, and oversee the daily operation of support analysts and senior support analysts to ensure operational and corporate project expectations are managed and project commitments are met. To act as an expert resource and mentor, developing advanced system knowledge throughout the PCCS department to meet department and company objectives through customer experience. To challenge business processes to strategize goals and identify efficient solutions for complex system and billing-related issues from the PCCS Team. RESPONSIBILITIES Supervisor, P/C Customer Service Project...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Grounds Maintenance team! This is a temporary position on our summer grounds crew at the Home Office main campus. This position will include the following job duties: General grounds work including mowing, trimming, pruning, mulching, watering, and litter removal. Operating equipment including zero turn mowers and other landscaping equipment. Irrigation work including fixing and adjusting sprinkler heads, digging and replacing pipe lines, investigating and solving watering issues. Maintenance of fleet vehicles including washing, detailing and transporting to maintenance appointments. Equipment maintenance including changing oil, sharpening blades, greasing as...

OBJECTIVE Associate Agricultural Policy Support Specialist Objective To be an effective team member of the Agricultural Policy Services Department. To provide quality support services in a prompt and professional manner to Farm Bureau Insurance agents and underwriters. RESPONSIBILITIES Associate Agricultural Policy Support Specialist Responsibilities Enter data into corporate systems for new business, reinstatements, endorsements, cancellations, and renewal items. Ensure proper coding on all transactions. Verify the accuracy of data to be input, checking for valid codes, correct entries, and entries that may be inconsistent with history file information.   Follow exception processing guidelines.   Maintain up-to-date knowledge of processing procedures, coverages, and automated system operation for processing one line of business. QUALIFICATIONS Associate Agricultural Policy Support...

OBJECTIVE Regional Operations Coordinator Objective The Regional Operations Coordinator (RECO) provides day-to-day assistance to the Managing Partner in the CBT Region . The RECO will also provide operations support to the field force and be the bridge to the Home Office team, when necessary.  RESPONSIBILITIES Regional Operations Coordinator Responsibilities ·         Assist in coordinating the Managing Partner’s calendars with daily operation tasks ·         Manage the recruiting pipeline database and communication  ·         Attend and participate in networking/recruiting events ·         Participate in and execute new agent contracting ·         Coordinate and plan regional meetings and events  ·         Assist with Terminations, Book Reassignments, and agent Office Moves ·         Assist Managing Partners with managing Associate Regional Coordinator ·         Communicate regional and company updates and news to the...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Operational Services Division as a Warehouse Technician. This job consists of performing the processes and procedures that are needed to fulfill all customer orders and requests. This is done under general supervision.   Essential Functions: Filling customer orders with a very high level of accuracy. Perform assigned jobs efficiently. Ability to determine appropriate packaging needed for damage free shipping. Recognizes and reports inaccurate information on requests and orders. Ability to operate shipping equipment and software. Regularly participates in ensuring the accuracy of the inventory. Regular and consistent attendance in meeting a defined work schedule....

OBJECTIVE Commercial Property Insurance Assessor Objective The Commercial Property Insurance Assessor plays a critical role in the underwriting process by evaluating commercial property risks and providing professional assessments that support informed coverage decisions. This position conducts on-site and virtual property evaluations, analyzes complex risk exposures, and delivers comprehensive reports that align with underwriting guidelines, regulatory requirements, and loss prevention objectives. The role requires sound judgment, technical expertise, and effective communication with internal and external stakeholders. RESPONSIBILITIES Commercial Property Insurance Assessor Responsibilities Perform professional risk assessments of commercial, industrial, and specialty properties to evaluate insurability and overall exposure. Analyze building construction, occupancy, fire protection systems, operational practices, and...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note that we are not currently hiring fully remote positions. All candidates must have the ability to work in Lansing, Michigan. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Analytics Division as a Project Lead. Responsibilities are to manage the day-to-day operational and tactical aspects of company projects. The position requires the person to: Coordinate work for projects involving multiple team members Create and execute project work plans to meet changing needs and requirements Help identify...