06/08/2026
OBJECTIVE
Agency Support Analyst Objective To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system.
RESPONSIBILITIES
Agency Support Analyst Responsibilities Provide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network...
Michigan Farm Bureau Family of Companies
Lansing, MI
Full Time
