21 customer retention specialist jobs found in New York

Established in 2021,   Independence Pet Holdings   is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.   We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.  Position Summary  The Salesforce CRM Email Marketing Specialist supports the execution, optimization, and day‑to‑day operations of the customer relationship management program. Reporting directly to the Senior CRM Manager, this role helps deliver targeted, data‑driven communications that deepen customer...

Established in 2021,   Independence Pet Holdings   is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.   We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.  Position Summary  The Salesforce CRM Email Marketing Specialist supports the execution, optimization, and day‑to‑day operations of the customer relationship management program. Reporting directly to the Senior CRM Manager, this role helps deliver targeted, data‑driven communications that deepen customer...

The Senior Security Specialist acts as a first responder for emergencies, evacuations, and active shooter incidents supporting the Guardian home office location in New York City. It is an armed, on-site position that has daily responsibilities for processing visitors, assisting colleagues, monitoring access control alarms, and cameras, collaborating closely with building security, and conducting building tours. You will Respond to emergencies in an orderly manner using proper training and following all SOPs. Function as first responder in security emergencies, making “on the spot” determinations, of how to respond and determining when an escalated response / potential use of force is required to protect employees. Ability to interact with law enforcement and other emergency responders in a highly effective manner. Provide a courteous, professional, respectful, and pleasant interaction with each associate and visitor; presents a good image of Guardian and of the...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to lead and implement the strategic vision and plan of Markel's Cyber and Tech E&O product lines. Provide leadership, direction and support to underwriting teams. Is responsible for product profitability, growth and retention of new and renewal business that is consistent with underwriting strategies. Manage assigned product lines to achieve profit, revenue, loss ratio, and expense targets. Ensure effective execution of best practices. Provide coaching and...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Markel has an exciting opportunity to join the Professional Liability Product Line Leadership. Primary focus of this role is working with the Professional Liability E&O, Managing Director in the underwriting governance and continued development of the Lawyers Professional product line. This role will provide leadership, direction and support to underwriting team(s). It is also responsible for product profitability, growth and retention of new and renewal business, consistent with underwriting strategies...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to lead and implement the strategic development and execution of organizational goals and objectives for Inland Marine. Provide leadership, direction and support to underwriting team(s) and/or direct reports. Is responsible for underwriting, profitability, growth and retention of new and renewal business that is consistent with Inland Marine underwriting strategies. Manage underwriting functions to achieve profit, revenue, loss ratio, and expense targets. Ensure...

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations. Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way. The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric. Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims....

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. The Underwriting Specialist in the Excess Casualty Profit Center is responsible for evaluating, underwriting, and managing excess insurance policies within the excess casualty insurance sector. This role involves assessing complex risks, determining appropriate coverage, and ensuring sustained profitable growth while maintaining compliance with company guidelines and regulatory requirements. The Underwriting Specialist will work closely with brokers, agents, and...

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.   Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.   Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. GEICO is seeking a skilled SEO   & A I Search   Content   Writer   to join our team with a focus on the   C ommercial   I nsurance sector. This role combines   expertise   in storytelling, digital marketing,...

Position Title Account Maintenance Specialist Sr   Location New York, NY 10018   Job Summary The Maintenance Operations Support Senior Specialist is responsible for executing complex back-office operational tasks with a high degree of accuracy and efficiency. This role serves as a subject matter expert within the team, providing guidance on procedures, supporting training efforts, and ensuring compliance with regulatory and internal standards. The Senior Specialist plays a key role in identifying process improvements and supporting the implementation of operational initiatives.   Job Responsibilities: JOB RESPONSIBILITIES Serve as a resource for junior staff or offshore partners by providing guidance and resolving escalated issues. Ensure all activities comply with applicable banking regulations and internal policies. Assist in the development and maintenance of standard operating procedures (SOPs). Participate in audits, reconciliations, and reporting...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We're looking to fill two openings. Job Description Summary The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you! As a Claims...

Position Title Field Marketing Specialist, Commercial & Private Banking   Location New York, NY 10018   Job Summary The Field Marketing Specialist, Commercial & Private Banking supports the execution of field marketing programs, events, and banker-facing initiatives across the Commercial Banking, Private Banking, and Wealth Management businesses. This role is responsible for coordinating logistics, materials, and on-the-ground execution to ensure marketing programs are delivered effectively and consistently. This position is a highly execution-focused individual contributor role, requiring strong organizational skills, attention to detail, and the ability to manage multiple priorities. The Field Marketing Specialist partners with marketing team members, vendors, and business stakeholders to support seamless program delivery and contribute to a positive and consistent market presence.   Job Responsibilities: JOB RESPONSIBILITIES Event and Program Execution...

Description With minimal supervision, independently handles a book of specialty lines claims throughout the entire claim's life cycle. Responsible for conducting investigations, setting adequate reserves, monitoring, documenting, and settling/closing claims in an expeditious and economical manner within the established authority limits for the line of business.   You will be required to go into the office twice a week if you reside within 50 miles of one of the following offices: Bala Cynwyd, PA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT.  Please note this policy is subject to change.   Responsibilities Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes CMS to document claims and to diary future events or follow-up. Within prescribed settlement authority, establishes appropriate reserves for both...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to manage the day-to-day work activities of a group of property underwriters and underwriting support staff who are driven by a sense of hard work, and a pursuit of excellence laid out by the Markel Style. This position will work closely with the Northeast Leadership team and Product Line Leadership team to develop and execute on business and marketing strategies within an established geographic territory. Working with leadership and their team, this position will be...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

At AIG, we are reimagining the way we help customers to manage risk. Join us as Wording Specialist to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team and to work with some of the industry’s top talent.   How you will create an impact   Drive coverage certainty by establishing policy wording guidelines and counseling underwriters on best practices. Provide counseling and technical guidance to underwriters on policy language. Review competitor forms and make recommendations to the Global Property Wording Manager on acceptability of those forms and required endorsements. Draft manuscript endorsements to AIG’s standard policy forms, and create bespoke endorsements for third party policy forms to address client-specific exposures and align with underwriting intent. Work with Underwriting, Claims and Legal in drafting new policy forms and endorsements. Support the Global Property Wording...

Associate Actuary - Professional Lines Pricing - Lexington At AIG, we are reimagining the way we help customers to manage risk. Join us as an Associate Actuary - Professional Lines Pricing - Lexington to take on key responsibilities within a world-class actuarial function. Make your mark on the Actuarial Team Our Actuaries are on the front lines, quantifying risk, pricing insurance and reserving losses for AIG’s major insurance operating companies, globally. We collaborate with Finance, Claims, Operations, Marketing and Risk Management, among other functions. As an AIG actuary, you will be challenged and encouraged to reach your greatest potential to help improve how we predict, manage and mitigate risk. AIG Lexington Insurance Company is a leading U.S.-based surplus lines insurer. For more than 50 years, Lexington has provided innovative and flexible solutions to companies and organizations of all sizes – from Fortune 100 corporations to small and middle market...

The Assistant Select Specialist will assist the RS Select Department in supporting day to day client management transactions. In addition, this role will provide primary support on ad hoc projects and serve as the liaison between external and internal resources to ensure superior service is provided to clients. This is a hybrid role which requires 1-3 days in our office in New York city or New Jersey. Your impact:   Building and maintaining constructive and effective relationships with internal and external customers by assisting the Select Specialists and Producers and responding to client/carrier communications as assigned Leveraging commercial P&C insurance knowledge and expertise to actively service existing accounts and develop new business opportunities Fostering an environment of personal accountability by managing appropriate system records of service, marketing, and policy communications with clients and carriers in AMS accordingly Nurturing professional...

Job Summary The Claims Specialist works on highly complex claim assignments requiring specialized knowledge. The role handles activities including, but not limited to, coverage analysis, liability and damage investigation, litigation, and expense management. The role also evaluates claims for reserve and settlement, executes settlement strategy, negotiates settlements proactively, attends arbitrations and ensures appropriate file documentation.   Duties and Responsibilities: Directly handle, manage and/or oversee  financial lines fidelity and crime claims, and financial institution E&O and D&O claims. Handle claims in accordance with Claim Handling Best Practices in all phases of the claim including through initial contact, investigation of the claim, evaluation the claim for coverage and reserving for exposure, and in the resolution and documentation of claims.  Provide top-notch customer service through all interactions and communications...

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.  All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil...