21 customer retention specialist jobs found in New York, NY

Established in 2021,   Independence Pet Holdings   is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.   We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.  Position Summary  The Salesforce CRM Email Marketing Specialist supports the execution, optimization, and day‑to‑day operations of the customer relationship management program. Reporting directly to the Senior CRM Manager, this role helps deliver targeted, data‑driven communications that deepen customer...

Established in 2021,   Independence Pet Holdings   is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.   We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.  Position Summary  The Salesforce CRM Email Marketing Specialist supports the execution, optimization, and day‑to‑day operations of the customer relationship management program. Reporting directly to the Senior CRM Manager, this role helps deliver targeted, data‑driven communications that deepen customer...

The Senior Security Specialist acts as a first responder for emergencies, evacuations, and active shooter incidents supporting the Guardian home office location in New York City. It is an armed, on-site position that has daily responsibilities for processing visitors, assisting colleagues, monitoring access control alarms, and cameras, collaborating closely with building security, and conducting building tours. You will Respond to emergencies in an orderly manner using proper training and following all SOPs. Function as first responder in security emergencies, making “on the spot” determinations, of how to respond and determining when an escalated response / potential use of force is required to protect employees. Ability to interact with law enforcement and other emergency responders in a highly effective manner. Provide a courteous, professional, respectful, and pleasant interaction with each associate and visitor; presents a good image of Guardian and of the...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to lead and implement the strategic vision and plan of Markel's Cyber and Tech E&O product lines. Provide leadership, direction and support to underwriting teams. Is responsible for product profitability, growth and retention of new and renewal business that is consistent with underwriting strategies. Manage assigned product lines to achieve profit, revenue, loss ratio, and expense targets. Ensure effective execution of best practices. Provide coaching and...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Markel has an exciting opportunity to join the Professional Liability Product Line Leadership. Primary focus of this role is working with the Professional Liability E&O, Managing Director in the underwriting governance and continued development of the Lawyers Professional product line. This role will provide leadership, direction and support to underwriting team(s). It is also responsible for product profitability, growth and retention of new and renewal business, consistent with underwriting strategies...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to lead and implement the strategic development and execution of organizational goals and objectives for Inland Marine. Provide leadership, direction and support to underwriting team(s) and/or direct reports. Is responsible for underwriting, profitability, growth and retention of new and renewal business that is consistent with Inland Marine underwriting strategies. Manage underwriting functions to achieve profit, revenue, loss ratio, and expense targets. Ensure...

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations. Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way. The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric. Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims....

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. The Underwriting Specialist in the Excess Casualty Profit Center is responsible for evaluating, underwriting, and managing excess insurance policies within the excess casualty insurance sector. This role involves assessing complex risks, determining appropriate coverage, and ensuring sustained profitable growth while maintaining compliance with company guidelines and regulatory requirements. The Underwriting Specialist will work closely with brokers, agents, and...

Job Description Ready to accelerate your marketing career at the intersection of data, technology, and collaboration? Guardian’s Marketing & Communications organization is hiring a cohort of early-career professionals eager to grow fast, contribute from day one, and build in-demand skills across digital, analytics, paid media, creative and marketing operations. This role is a strong fit for early-career talent looking for meaningful work, high-quality development, and exposure to a broad marketing ecosystem. You’ll join a collaborative, purpose-driven team that values curiosity, a bias for action, strong execution, continuous learning, and the opportunity to make an impact while building your career. You are: A motivated, early-career marketer who takes ownership of your work and learns quickly. You bring strong attention to detail, but you are also curious about why things work – not just how. You are comfortable working with data, systems, and processes,...

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We are seeking a Data and Product Management Expert to join our innovative team. This pivotal role involves: Mastering data management and the product management domain . Curating and analyzing data with SQL and Python to become a Subject Matter Expert (SME) on the data and its applications for problem-solving. Utilizing high technical acumen and marketing prowess to translate data insights into market strategies. Developing comprehensive product roadmaps and crafting cutting-edge product features . Your expertise will guide our data-driven decisions and product development, ensuring our solutions are at the...

Position Title Cash Management Client Support & Training Specialist   Location New York, NY 10018   Job Summary The Client Support and Training Specialist role is responsible for delivering a tailored White Glove training session for clients utilizing Flagstar Bank’s Commercial Cash Management Services. This role ensures new and existing cliental are equipped to navigate our comprehensive banking platforms of Online Banking, Bill Pay, Positive Pay, Remote Deposit Capture, Monogram Escrow Express -Rent Security, Lockbox Vault- Internet Cash Orders & Remote Official Checks services alongside other supported Cash Management Products. Client Support and Training Specialists are a core resource for client onboarding, client re-training, and continued client support for Commercial Cash Management Services. Clients will be guided through a structured step-by-step training session to optimize usability and understanding of service platforms and applications. Training...

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or...

The Commercial Marine Brokerage Account Manager is responsible for the placement and servicing of commercial marine insurance accounts, working alongside their manager, their agents, and underwriters to deliver tailored coverage solutions for clients. This is a developing-producer role suited to a broker early in their marine career who is building specialist knowledge across commercial marine, recreational marine facilities, marinas, boat dealers, yacht, and related marine habitational and liability exposures. This role supports the growth and retention of an assigned book while progressively taking on independent placement responsibility as expertise develops. Your Impact: Market, quote, and place marine insurance accounts under the guidance of senior brokers, building proficiency across hull, P&I, marine general liability, marine contractors, and habitational marine risks. Prepare submissions, gather underwriting information, and assemble complete, accurate...

Position Title Field Marketing Specialist, Commercial & Private Banking   Location New York, NY 10018   Job Summary The Field Marketing Specialist, Commercial & Private Banking supports the execution of field marketing programs, events, and banker-facing initiatives across the Commercial Banking, Private Banking, and Wealth Management businesses. This role is responsible for coordinating logistics, materials, and on-the-ground execution to ensure marketing programs are delivered effectively and consistently. This position is a highly execution-focused individual contributor role, requiring strong organizational skills, attention to detail, and the ability to manage multiple priorities. The Field Marketing Specialist partners with marketing team members, vendors, and business stakeholders to support seamless program delivery and contribute to a positive and consistent market presence.   Job Responsibilities: JOB RESPONSIBILITIES Event and Program Execution...

Description With minimal supervision, independently handles a book of specialty lines claims throughout the entire claim's life cycle. Responsible for conducting investigations, setting adequate reserves, monitoring, documenting, and settling/closing claims in an expeditious and economical manner within the established authority limits for the line of business.   You will be required to go into the office twice a week if you reside within 50 miles of one of the following offices: Bala Cynwyd, PA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT.  Please note this policy is subject to change.   Responsibilities Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes CMS to document claims and to diary future events or follow-up. Within prescribed settlement authority, establishes appropriate reserves for both...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to manage the day-to-day work activities of a group of property underwriters and underwriting support staff who are driven by a sense of hard work, and a pursuit of excellence laid out by the Markel Style. This position will work closely with the Northeast Leadership team and Product Line Leadership team to develop and execute on business and marketing strategies within an established geographic territory. Working with leadership and their team, this position will be...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Associate Actuary - Professional Lines Pricing - Lexington At AIG, we are reimagining the way we help customers to manage risk. Join us as an Associate Actuary - Professional Lines Pricing - Lexington to take on key responsibilities within a world-class actuarial function. Make your mark on the Actuarial Team Our Actuaries are on the front lines, quantifying risk, pricing insurance and reserving losses for AIG’s major insurance operating companies, globally. We collaborate with Finance, Claims, Operations, Marketing and Risk Management, among other functions. As an AIG actuary, you will be challenged and encouraged to reach your greatest potential to help improve how we predict, manage and mitigate risk. AIG Lexington Insurance Company is a leading U.S.-based surplus lines insurer. For more than 50 years, Lexington has provided innovative and flexible solutions to companies and organizations of all sizes – from Fortune 100 corporations to small and middle market...

The Assistant Select Specialist will assist the RS Select Department in supporting day to day client management transactions. In addition, this role will provide primary support on ad hoc projects and serve as the liaison between external and internal resources to ensure superior service is provided to clients. This is a hybrid role which requires 1-3 days in our office in New York city or New Jersey. Your impact:   Building and maintaining constructive and effective relationships with internal and external customers by assisting the Select Specialists and Producers and responding to client/carrier communications as assigned Leveraging commercial P&C insurance knowledge and expertise to actively service existing accounts and develop new business opportunities Fostering an environment of personal accountability by managing appropriate system records of service, marketing, and policy communications with clients and carriers in AMS accordingly Nurturing professional...

Job Summary The Claims Specialist works on highly complex claim assignments requiring specialized knowledge. The role handles activities including, but not limited to, coverage analysis, liability and damage investigation, litigation, and expense management. The role also evaluates claims for reserve and settlement, executes settlement strategy, negotiates settlements proactively, attends arbitrations and ensures appropriate file documentation.   Duties and Responsibilities: Directly handle, manage and/or oversee  financial lines fidelity and crime claims, and financial institution E&O and D&O claims. Handle claims in accordance with Claim Handling Best Practices in all phases of the claim including through initial contact, investigation of the claim, evaluation the claim for coverage and reserving for exposure, and in the resolution and documentation of claims.  Provide top-notch customer service through all interactions and communications...