2 manager customer experience jobs found in Orchard Park, NY

The Legal Support (Hybrid) will assist corporate counsel, managing attorneys and staff attorneys with the day-to-day management of the following duties: Updating case management system; Scheduling; Organizing case files for review by attorneys; Answering phone; Assisting with attorney billing system; and Dictation. Duties & Responsibilities: Open, manage review dates, and close case files in the case management software system. Set up diary dates in the case management system and keep legal team up to date with schedule. Assist with scheduling examinations under oath, depositions, appearances, and meetings. Assist with maintaining diary date system to ensure that all appearances are covered, and case status updates remain in compliance with internal reporting standards. Assist by filling in straight forward discovery demand forms, case opening letters of representation, emails, and other various documents. Request discovery documents, organize and verify all...

The Casualty Examiner manages first and third-party claims where potential exposure to bodily injury and property damage claims have been identified. Duties & Responsibilities: Interpret coverages, policy terms and conditions for broad insurance areas and products. Investigate coverage, liability, and damages. Oversee aggregate reserves over one hundred million dollars. Assess, manage, and monitor appropriate reserves. Review and interpret medical records, legal documents, and all other documents associated with a casualty claim. Analyze strengths and weakness of a casualty claim. Negotiate fair and equitable resolutions. Participate and contribute to daily casualty team committee reviews. Collaborate with house and panel counsel members. Collaborate with team to identify and ensure timely reporting of potential bad faith matters, claims that may fall under the purview of errors and omissions and those that may need to be reported to reinsurance....