8 customer service jobs found in Topeka

Job Description: Job Title: Digital Banking Operations Manager Location: Topeka, KS Employment Type : Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary We’re looking for a Digital Banking Operations Manager to lead the daily operations of our retail and small business digital banking services. This role oversees key services such as online and mobile banking, mobile deposit, digital payments, e-Statements, and treasury management services—ensuring customers have a reliable,...

Job Description: Role The Enterprise Infrastructure Manager is responsible for overseeing the design, implementation, and maintenance of the organization’s IT infrastructure, including servers, storage, databases, network virtualization, and cloud platforms. This role ensures infrastructure reliability, security, and compliance with regulatory standards, supporting mission-critical banking operations and digital services. Essential Duties & Responsibilities Lead infrastructure project planning and delivery, including scope, timelines, dependencies, risk management, and change control for initiatives such as implementations, upgrades, migrations, data center operations, and disaster recovery enhancements. Develop, forecast, and manage infrastructure resource plans, including staffing, skills coverage, capacity, and budgets to support both operational needs and project demands. Assign and coordinate technical resources across multiple concurrent initiatives,...

Job Description: Role The IT Disaster Recovery Program Manager is accountable for designing, governing, and driving the execution of enterprise disaster recovery (DR) capabilities to ensure the resilience, recoverability, and regulatory compliance of critical technology services. This role owns the IT disaster recovery framework and works across technology and business leadership to ensure recovery objectives are defined, tested, achievable, and transparent to executive leadership. This role is accountable for the integrity of disaster recovery documentation, the effectiveness of DR testing and governance processes, and the visibility and escalation of material recovery risks that could impact business operations. This position partners closely with Infrastructure, Application, Cybersecurity, Business Continuity, Compliance, and Risk Management teams to identify recoverability gaps and drive remediation efforts that reduce operational risk and support business continuity...

Job Description: Job Title: Customer Experience Representative I Department : Call Center – Topeka, KS Employment Type: Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary The Customer Experience Representative is responsible for receiving incoming calls and determining the products, services or resources that the caller may require (or could benefit from).  You will also provide direct support services to customers or connect them with a staff member in the appropriate department...

Job Description: Job Title: Financial Analyst FR Location: Topeka, KS Employment Type : Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary Prepares financial data and reports in accordance with regulatory requirements (primarily accounting principles generally accepted in the United States of America (“GAAP"), Securities and Exchange Commission (“SEC”), Officer of the Comptroller of Currency (“OCC”) and Federal Reserve), and as requested by management. Analyzes data and...

Job Description: Job Title: Endpoint Systems Manager Location: Topeka Employment Type : Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary The Endpoint Systems Manager is responsible for the strategy, architecture, lifecycle management, security, and operational excellence of all enterprise endpoint systems. This role oversees the full endpoint environment—including workstations, operating systems, endpoint security, device management platforms, patching, automation, and user...

Job Description: Job Title: Auditor I Location: Topeka, Prairie Village or Wichita, KS Employment Type : Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary As a member of Audit Services, you will be a trusted advisor and partner with the various lines of business. Audit Services offers independent, objective, and risk-based assurance and consulting services that add value and identify solutions. Internal Auditors will be expected to provide recommendations to management regarding...

Job Description: Job Title: Intern – Financial Intelligence Unit (FIU) Location: Topeka, KS Employment Type : Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary The Financial Intelligence Unit Intern will assist the department with special projects related to compliance with Fraud, Adult Abuse, and Red Flags of Identity Theft. The intern will assist with analyzing information and data to develop strategies to mitigate fraud risks, and assist with alerts and investigations related...