32 jobs found in Trenton

The Appraisal Vendor Coordinator oversees and works with NJM shops to ensure processes are followed and customer issues are resolved. Essential Duties and Responsibilities: Serve as a liaison between various General Claims departments on repair processes Ensure NJM shops complete required processes to keep customers and NJM informed of repair status Provide updates to customers and Claims staff of status of repair escalations Document all issues into NJM’s Vendor Tracker Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops Recover reimbursements from NJM shops due to excess rental or corrective repairs needed Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit Perform Paint & Material calculations to resolve cost issues with shops Provide monthly report on shops not...

The Infrastructure Systems Architect focuses on design configuration, security and the health of NJM’s systems management solutions. This position provides directions for workstation client provisioning as well as maintaining systems at current patch versions.  The position is also responsible for creating, operating, and monitoring solutions to secure NJM’s systems and data including on-premises end user computing technologies while supporting IT and business objectives. This role involves collaborating with various IT teams, business partners, and project managers to identify requirements, develop implementation plans, and deliver solutions.  As a senior position it is expected guidance in all facets (technical or enterprise knowledge) will be provided for lower-level team members. The official NJM job title is Infrastructure Systems Architect. Essential Duties and Responsibilities:   Microsoft System Center Configuration Manager (SCCM) Administration System upgrades...

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.   Available Shift(s): Monday-Friday (9:30am-5:45pm) with one Saturday per month (8:30am-4:30pm) Monday-Friday (10:45am-7:00pm) with one Saturday per month (8:30am-4:30pm) Salary: $ 44,994.95 Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system...

The Litigation Processor is responsible for providing clerical support to the General Claims Legal Department by reviewing, analyzing, and processing incoming complaints directed to the Company. Essential Duties and Responsibilities: Provide support to staff attorneys in processing complaints. Provide support to the PIP Litigation team in processing PIP arbitration demands. Provide support as needed to FNOL (First Notice of Loss) Dept in taking claims. Receive, analyze, and process complaints, determine type of lawsuit, and prepare investigation file accordingly.  Assign trail adjuster, submit complaint to staff attorney for review. Process various types of legal letters to defense firms and insureds. Maintain Legal Exchange (electronic billing site) by creating matters, closing matter and processing attorney invoices for payment. Periodic telephone communications with insureds, plaintiff counsel and defense firms regarding the status of legal pleadings. Update Claim...

Here at NJM, we are seeking a Client Services Associate in our West Trenton office. The Client Service Associate is primarily responsible for answering inbound phone calls, providing general information and welcoming visitors. They handle incoming calls and transfer customers to the appropriate department or individual. This role also involves greeting visitors in the lobby and maintaining the reception area. This opportunity is hybrid and does require you to work 3 days in the office and 2 days at home. Schedule : Monday to Friday (12:45PM-9:00PM) . This includes a 15% shift differential. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Answer and direct incoming calls promptly and professionally. Proficiently utilize available resources...

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 8 years in a row ! Our Contact Center team enjoy: Salary: $51,120.55 Company paid training and professional state licensure. Potential annual bonus incentive worth up to 7.5% of your first year’s base salary Hybrid work schedule once training is completed An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8% The Opportunity NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you...

There’s never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey. It is an exciting time to join NJM as we are expanding into other states.                                                                                                                                                   Become a member of our team and you’ll be part of company who operates for the benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!   NJM is seeking a Maintenance Operator (depending on experience this has the flexibility to be filled at the Senior level). The Maintenance Operator will assist with the...

There’s never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey. It is an exciting time to join NJM as we are expanding into other states.                                                                                                                                                       Become a member of our team and you’ll be part of company who operates for the benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!   NJM's Facility Operations Team is seeking a Business Operations Analyst (Facilities Operations Analyst is the official NJM title) provides financial,...

The Claims Information Service Representative will handle inbound and/or outbound calls from policyholders and injured workers regarding workers compensation claim status regarding payments, medical treatment authorization, and provide one call resolution to the caller. Hours:   Monday to Friday (8:45AM- 5PM) Hybrid opportunity once training is complete (3 days in office, 2 days remote). Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Answer calls from internal and external customers using excellent customer service skills. Field and manage calls appropriately with one call resolution and/or to the respective department. Utilize available tools and databases to provide accurate information to callers. Process incoming First...

​ General Summary:  A brief description of the main purpose for this position.   The Commercial Claims Supervisor is responsible for leading a team of Commercial Line adjusters and successfully interact with our internal and external business partners. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. The position requires excellent communication and time management skills as well as a strong organizational background. This individual must be a creative & proactive problem solver, analytical and an independent contributor who can also work as a member of the team. The successful candidate will also be a disciplined self-starter, decisive, “own” their decisions and the work they produce. Must be able to manage their own team and work...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based...

New Jersey Manufacturers Insurance Company has an opening for a Coding & Reimbursement Specialist in its Medical Claim Services Department.  The location for this position will be based in West Trenton.  The department is seeking an individual that can be a team player while accurately and efficiently auditing medical bills by applying the correct medical, coding, and regulatory guidelines. Hours:  Monday to Friday from 8AM to 4:15PM Hybrid opportunity once training is complete Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Accurately and clearly apply regulatory, coding, and medical guidelines, as well as company policies and procedures to audited bills. Bill negotiation. Provide concise and clear instructions for bill...

Over the last five years, NJM has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for small, middle and large market segments and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Operations. The Commercial Lines Business Process Operations team is dedicated to...

The Agile Coach supports the adoption, maturity, and sustainability of Agile ways of working across Property & Casualty insurance delivery teams. This role partners with business, technology, and operational leaders to improve delivery predictability, value flow, and outcomes across core insurance value streams, while ensuring alignment with regulatory, risk, and governance requirements.  The Agile Coach acts as a change agent, guiding teams and leaders beyond mechanical Agile adoption toward a sustainable Agile mindset that balances speed, quality, and compliance in a regulated insurance environment.  Essential Duties and Responsibilities:   Team & Role Coaching Help teams and delivery leaders adopt an agile mindset through coaching Coach multiple cross-functional delivery teams across key P&C domains (Policy, Billing, Claims, Data, Digital).  Mentor Scrum Masters, Product Owners, Business Analysts, and delivery leaders to improve team maturity, flow,...

Over the last five years, NJM has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for small, middle and large market segments and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Operations. The Commercial Lines Business Process Operations team is dedicated to...

Seeking a highly skilled Workday Integration Developer (official NJM job title) to design, develop, enhance, and support integrations between Workday and enterprise applications across HCM and Finance. This role is responsible for delivering scalable, secure, and reliable integration solutions using Workday Studio, EIB, Core Connectors, Cloud Connect, PECI, Workday Web Services (REST/SOAP), and Report-as-a-Service (RaaS). The ideal candidate possesses deep technical expertise within the Workday ecosystem, a strong understanding of Workday security and tenant management, and a proven track record of implementing enterprise-grade integrations in complex environments. The successful candidate will partner closely with HCM, Finance, IT, vendors, and business stakeholders to translate business requirements into technical solutions while ensuring integration performance, data integrity, compliance, and operational stability. This role also serves as a subject matter expert,...

The Trial Prep Rep is responsible for appropriately managing and resolving litigation claims, which includes reviewing and analyzing newly assigned files, coordinating with defense counsel, attending court proceedings as necessary, and ensuring all actions are consistent with company guidelines and applicable law.  Compensation: This role may be filled at a Level II or Senior level based on skills, experience and credentials. Level II: $67,543-$85,174 Sr. Level: $84,610-$98,261 Essential Duties and Responsibilities: Prepare required reports necessary for evaluation and conclusion of litigated claims. Communicate effectively with trial counsel and attend legal proceedings as appropriate. Review, update, and evaluate assigned files on an ongoing basis with supervisor and establish reserves as necessary. Review and analyze newly assigned litigation files to determine appropriate action and additional investigation necessary. Required...

The Stock Services Workforce Supervisor oversees the daily operations of the Stock Services department, including receiving, inventory control, stock distribution, courier functions, fleet-vehicle support, and mail transport activities.  This position provides direct supervision and guidance to the Stock Services Courier/Driver-Stock Clerk staff, insuring accurate inventory management, timely deliveries across the NJM campus, safe driving practices and high-level customer service.  The Stock Services Workforce Supervisor ensures compliance with company policies, safety requirements, and departmental standards while driving operational efficiency and continuous improvement. SCHEDULE: Monday – Friday, 8:00 am to 4:15 pm Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based...

The Staff Attorney I (official NJM job title) performs coverage analysis, drafts and reviews relevant communications, which may include reservation of rights letters and coverage position letters associated with claims under personal and commercial insurance policies.  The Staff Attorney I also monitors outside insurance defense litigation, coverage litigation, and appellate work under the supervision of a more senior attorney.  The Staff Attorney I provides General Claims staff with legal advice regarding coverage and various claims questions, assists in responding to regulatory and consumer inquiries, and advises on legal developments in case law, statutes and regulations.  The Staff Attorney I also provides General Claims Legal perspective to NJM business units on various matters including fraud, policy language, marketing materials, and legislation. Essential Duties and Responsibilities: Provides in-house legal oversight, advice and strategy recommendations relating...