16 customer experience representative jobs found in Trenton

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. The Medical Claim Services (MCS)...

General Summary:  A brief description of the main purpose for this position. The Litigation Processor Supervisor is responsible for overseeing the processing of all incoming/outbound General Claims Summons and Complaints and PIP Litigation filings, related letter processing and bill processing of their respective team.  The Supervisor also oversees the team’s legal bill payment responsibilities. The Supervisor will also interact with GC Leadership, NJM staff attorneys and NJM defense firms, NJM policyholders, and other departments within NJM as needed. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Ensure effective and efficient management of all work to include monitoring of workload, productivity and quality of work to maximize operational...

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department...

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. NJM has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department conducts business for...

The Commercial Claims department is seeking a Commercial Claims Specialist II . A Claims Specialist handles all lines of Commercial business including coverage issues and litigation exposures. The Commercial Claims Specialist II is a disciplined self-starter with outstanding communication & customer service skills. Has developed coverage skills, negotiation experience, and is a creative & analytic proactive problem solver. Also, can prioritize work assignments, is an independent worker but can work as a member of the team. Individuals should be decisive, "own" the decisions they make, and the work produced, responsible, dependable and developing presentation skills. This position can be based in our Hammonton or West Trenton, NJ Offices. Once the full time training in the office is complete , the schedule will be Hybrid; 3 days in the office and 2 days at home. There is no option for fully remote. Schedule: Monday-Friday, specific hours are subject to...

There’s never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners’ insurance in New Jersey.  Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation. NJM's Facility Operations Team is seeking a Technology Leader (the official NJM title is Technology Leader, Facility Operations, Senior)  is responsible for the administration, support, integration, and continuous improvement of technology systems that support facility operations, building infrastructure, and maintenance management. This position serves as the primary technical resource for Facility Operations technology platforms, including Building Automation Systems (BAS), Computerized...

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.   Available Shift(s): Monday-Friday (9:30am-5:45pm) with one Saturday per month (8:30am-4:30pm) Monday-Friday (10:45am-7:00pm) with one Saturday per month (8:30am-4:30pm) Salary: $ 44,994.95 Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system...

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 8 years in a row ! Our Contact Center team enjoy: Salary: $51,120.55 Company paid training and professional state licensure. Potential annual bonus incentive worth up to 7.5% of your first year’s base salary Hybrid work schedule once training is completed An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8% The Opportunity NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you...

There’s never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey. It is an exciting time to join NJM as we are expanding into other states.                                                                                                                                                   Become a member of our team and you’ll be part of company who operates for the benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!   NJM is seeking a Maintenance Operator (depending on experience this has the flexibility to be filled at the Senior level). The Maintenance Operator will assist with the...

​ General Summary:  A brief description of the main purpose for this position.   The Commercial Claims Supervisor is responsible for leading a team of Commercial Line adjusters and successfully interact with our internal and external business partners. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. The position requires excellent communication and time management skills as well as a strong organizational background. This individual must be a creative & proactive problem solver, analytical and an independent contributor who can also work as a member of the team. The successful candidate will also be a disciplined self-starter, decisive, “own” their decisions and the work they produce. Must be able to manage their own team and work...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based...

The Agile Coach supports the adoption, maturity, and sustainability of Agile ways of working across Property & Casualty insurance delivery teams. This role partners with business, technology, and operational leaders to improve delivery predictability, value flow, and outcomes across core insurance value streams, while ensuring alignment with regulatory, risk, and governance requirements.  The Agile Coach acts as a change agent, guiding teams and leaders beyond mechanical Agile adoption toward a sustainable Agile mindset that balances speed, quality, and compliance in a regulated insurance environment.  Essential Duties and Responsibilities:   Team & Role Coaching Help teams and delivery leaders adopt an agile mindset through coaching Coach multiple cross-functional delivery teams across key P&C domains (Policy, Billing, Claims, Data, Digital).  Mentor Scrum Masters, Product Owners, Business Analysts, and delivery leaders to improve team maturity, flow,...

The Stock Services Workforce Supervisor oversees the daily operations of the Stock Services department, including receiving, inventory control, stock distribution, courier functions, fleet-vehicle support, and mail transport activities.  This position provides direct supervision and guidance to the Stock Services Courier/Driver-Stock Clerk staff, insuring accurate inventory management, timely deliveries across the NJM campus, safe driving practices and high-level customer service.  The Stock Services Workforce Supervisor ensures compliance with company policies, safety requirements, and departmental standards while driving operational efficiency and continuous improvement. SCHEDULE: Monday – Friday, 8:00 am to 4:15 pm Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based...

The Staff Attorney I (official NJM job title) performs coverage analysis, drafts and reviews relevant communications, which may include reservation of rights letters and coverage position letters associated with claims under personal and commercial insurance policies.  The Staff Attorney I also monitors outside insurance defense litigation, coverage litigation, and appellate work under the supervision of a more senior attorney.  The Staff Attorney I provides General Claims staff with legal advice regarding coverage and various claims questions, assists in responding to regulatory and consumer inquiries, and advises on legal developments in case law, statutes and regulations.  The Staff Attorney I also provides General Claims Legal perspective to NJM business units on various matters including fraud, policy language, marketing materials, and legislation. Essential Duties and Responsibilities: Provides in-house legal oversight, advice and strategy recommendations relating...

Seeking a highly skilled Workday Integration Developer (official NJM job title) to design, develop, enhance, and support integrations between Workday and enterprise applications across HCM and Finance. This role is responsible for delivering scalable, secure, and reliable integration solutions using Workday Studio, EIB, Core Connectors, Cloud Connect, PECI, Workday Web Services (REST/SOAP), and Report-as-a-Service (RaaS). The ideal candidate possesses deep technical expertise within the Workday ecosystem, a strong understanding of Workday security and tenant management, and a proven track record of implementing enterprise-grade integrations in complex environments. The successful candidate will partner closely with HCM, Finance, IT, vendors, and business stakeholders to translate business requirements into technical solutions while ensuring integration performance, data integrity, compliance, and operational stability. This role also serves as a subject matter expert,...