38 jobs found in Trenton

The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions on the NICE suite of applications used by contact center staff.  The person in this role will be the technical lead for IT and will be expected to translate software requirements into working solutions within the existing IVR application framework. The person serving this role will also be responsible for monitoring and troubleshooting systems for optimal performance. ESSENTIAL DUTIES & RESPONSIBILITIES : Customer support and troubleshooting Perform analysis and resolve telecom related issues and service requests in a timely manner. Assist immediate team members, extended IT team members and vendors to resolve complex and cross product issues. Interact with vendor support and provide adequate communication about problem resolution. Proactively monitor systems and take...

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. The Medical Claim Services (MCS)...

General Summary:  A brief description of the main purpose for this position. The Litigation Processor Supervisor is responsible for overseeing the processing of all incoming/outbound General Claims Summons and Complaints and PIP Litigation filings, related letter processing and bill processing of their respective team.  The Supervisor also oversees the team’s legal bill payment responsibilities. The Supervisor will also interact with GC Leadership, NJM staff attorneys and NJM defense firms, NJM policyholders, and other departments within NJM as needed. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Ensure effective and efficient management of all work to include monitoring of workload, productivity and quality of work to maximize operational...

The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues, ensuring the correct number of agents are available to answer forecasted volume of incoming calls across all queues and intervals within the contact center environment. They will be accountable for monitoring critical business operations and performance indicators at an interval level in real-time. Hybrid schedule available with 3 days in office and 2 days work from home. Schedule: Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM) One weekday (Tuesday-Friday) and Sundays off Includes a 5% shift differential once training is completed Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable...

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department...

The Identity and Access Management Engineer, Principal provides technical leadership across identity, authentication, authorization, privileged access, cloud security, governance, and automation, while supporting broader Azure and Microsoft 365 technologies. The position partners with cybersecurity, infrastructure, application, and architecture teams to deliver secure, resilient, and scalable enterprise solutions. Responsibilities: Architect, implement, administer, and support enterprise identity and access management solutions, including Microsoft Entra ID, Active Directory, and hybrid identity services. Design and manage Entra ID capabilities, including Conditional Access, authentication methods, MFA, passwordless authentication, Identity Protection, Enterprise Applications, App Registrations, PIM, managed identities, and RBAC. Design and support authentication, authorization, federation, SSO, and identity integrations using SAML, OAuth, OIDC, certificates, and modern...

The Product Development Manager is responsible for supporting the design, enhancement, and ongoing management of NJM’s personal auto, homeowners, and umbrella products across the company’s operating footprint. This newly created position is accountable for evaluating product performance, analyzing market trends, and identifying opportunities to improve product competitiveness and profitability. The role is also responsible for conducting research, developing recommendations, and collaborating with actuarial, underwriting, claims, compliance, IT, and other business areas to implement product changes and strategic initiatives. In addition, the position ensures alignment with regulatory requirements and organizational objectives, contributing to product strategy and supporting NJM’s growth and performance goals. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable...

This role will be responsible for developing, configuring and customizing business applications under the guidance of the team lead or a senior JAVA developer. The JAVA Developer will work in a highly collaborative environment as part on an agile delivery team. Essential Duties and Responsibilities : Code, configure, develop, and debug functionality in core systems in accordance with architectural guidelines and defined best practices under the guidance of a senior developer, this includes: screens, data model, batches. Plan, initiate, and conduct unit and integration testing of applications. Provide accurate and reliable estimates. Consistently deliver work on time and of high quality. Understand and work from business requirements documentation (user stories, use cases, as well as traditional software requirements specifications). As a part of an agile project team, share technical and product knowledge with other team members. Support and troubleshoot production...

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. NJM has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department conducts business for...

The Commercial Claims department is seeking a Commercial Claims Specialist II . A Claims Specialist handles all lines of Commercial business including coverage issues and litigation exposures. The Commercial Claims Specialist II is a disciplined self-starter with outstanding communication & customer service skills. Has developed coverage skills, negotiation experience, and is a creative & analytic proactive problem solver. Also, can prioritize work assignments, is an independent worker but can work as a member of the team. Individuals should be decisive, "own" the decisions they make, and the work produced, responsible, dependable and developing presentation skills. This position can be based in our Hammonton or West Trenton, NJ Offices. Once the full time training in the office is complete , the schedule will be Hybrid; 3 days in the office and 2 days at home. There is no option for fully remote. Schedule: Monday-Friday, specific hours are subject to...

As a Quality Engineer, you'll be responsible for functional and automation testing of NJM’s business applications. We are looking for an innovative Software Quality Engineer who can leverage Generative AI technologies to enhance testing effectiveness, efficiency, and coverage while maintaining human oversight and accountability. In this role, you will design, build, and maintain automated test suites across different applications, working closely with Developers, Functional Analysts, Product Owners, and Project Managers to ensure reliable, high-quality releases. Essential Duties and Responsibilities: Work in an agile, small team environment with a focus on speed and quality Review business and technical requirements to develop comprehensive test strategies, test plans, and test cases Design, develop, and maintain reusable test automation scripts to enable faster regression/delivery cycles Perform manual and automated testing to ensure alignment with software...

There’s never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners’ insurance in New Jersey.  Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation. NJM's Facility Operations Team is seeking a Technology Leader (the official NJM title is Technology Leader, Facility Operations, Senior)  is responsible for the administration, support, integration, and continuous improvement of technology systems that support facility operations, building infrastructure, and maintenance management. This position serves as the primary technical resource for Facility Operations technology platforms, including Building Automation Systems (BAS), Computerized...

The Functional Analyst, Senior is responsible for gathering, analyzing, and documenting business or system processes and requirements for NJM’s applications. This role will work closely with all Project, Business team members and Solution Owners throughout the project lifecycle. This role may be required to lead other team members and coordinate work efforts, assist in problem and solution scoping, effectively communicate requirements, and may get involved in quality assurance. Essential Duties and Responsibilities: Strategy Analysis: Consistently support the alignment of business strategy with system implementations by assisting in the support of the FA team. Business Analysis/Elicitation Skills : Consistently ensure that the business need is understood and articulated clearly by performing, and assist in supporting the FA team members. Requirements Life Cycle Management: Consistently achieving deliveries that reflect business outcomes by collaborating with the...

General Summary:   The PL Product Development Portfolio Lead is responsible for effectively leading the PL Product Development portfolio.  This Lead will drive Product Development execution from ideation to design. The role partners with Product Development leadership, senior business leaders, Actuarial, State Management, Underwriting, Claims, Marketing, Finance and to transform the business by driving strategic priorities that support profitable growth across the portfolio.   Leadership ·         Actively contributes to execution of Product Development initiatives through collaborative leadership, conflict resolution, resource prioritization and roadmap planning. ·         Lead discussions with business owners and senior stakeholders to define priorities, clarify goals, and support strategic decision making. ·         Promote collaboration, alignment and change management across stakeholder groups through transparent communication of roadmaps, status, issues and risks....

Formal NJM Title: Commercial Lines Distribution Representative / Sr. Distribution Representative - Maryland / Delaware Territory Department Name:  Commercial Lines Sales Position Reports To:  Administrator, CL Sales Job Location: Maryland market General Summary:  Do you have a strong network with property and casualty insurance brokers in the greater Maryland / Delaware area? Do you have prior experience in Commercial Lines Sales, Commercial Lines Production Underwriting, or as a Broker Relationship Manager in Commercial Lines? If so, this is the perfect opportunity for you! This position offers a generous base of $90,000 to $135,000 (commensurate with relevant experience) with a quarterly and annual incentive opportunity that has the potential to add a significant amount to your total compensation annually . You are also eligible for our incredible benefits package, which includes a 401k with a dollar for dollar match up to 8% with immediate vesting and an...

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.   Available Shift(s): Monday-Friday (9:30am-5:45pm) with one Saturday per month (8:30am-4:30pm) Monday-Friday (10:45am-7:00pm) with one Saturday per month (8:30am-4:30pm) Salary: $ 44,994.95 Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system...

The Litigation Processor is responsible for providing clerical support to the General Claims Legal Department by reviewing, analyzing, and processing incoming complaints directed to the Company. Essential Duties and Responsibilities: Provide support to staff attorneys in processing complaints. Provide support to the PIP Litigation team in processing PIP arbitration demands. Provide support as needed to FNOL (First Notice of Loss) Dept in taking claims. Receive, analyze, and process complaints, determine type of lawsuit, and prepare investigation file accordingly.  Assign trail adjuster, submit complaint to staff attorney for review. Process various types of legal letters to defense firms and insureds. Maintain Legal Exchange (electronic billing site) by creating matters, closing matter and processing attorney invoices for payment. Periodic telephone communications with insureds, plaintiff counsel and defense firms regarding the status of legal pleadings. Update Claim...

Consider joining NJM’s 2027 Paid Summer Intern Program!   This robust program includes: Lunch with leaders; featuring insights from an Executive Leadership Team member, and a former NJM intern. Opportunity to network with leaders and professionals across multiple departments. Contribute to and collaborate on meaningful work within your department. Team Intern Project: Research and present a business question to NJM leaders. NJM Seminars designed to build essential professional skills and expand knowledge of the insurance industry. Professional headshots to help enhance your personal brand. Intern Fun: Night at the Trenton Thunder Game Volunteer activities to give back to the community in which we serve Networking and social events with fellow interns, former interns, and leaders   Overview NJM Insurance Group is accepting applications for our 2027 Summer Internship Program. We are looking for an analytical and inquisitive intern to join our I.T. Data...

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 8 years in a row ! Our Contact Center team enjoy: Salary: $51,120.55 Company paid training and professional state licensure. Potential annual bonus incentive worth up to 7.5% of your first year’s base salary Hybrid work schedule once training is completed An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8% The Opportunity NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you...

There’s never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey. It is an exciting time to join NJM as we are expanding into other states.                                                                                                                                                   Become a member of our team and you’ll be part of company who operates for the benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!   NJM is seeking a Maintenance Operator (depending on experience this has the flexibility to be filled at the Senior level). The Maintenance Operator will assist with the...