17 customer experience representative jobs found in Trenton

Over the last five years, NJM has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for small, middle and large market segments and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Operations. The Commercial Lines Business Process Operations team is dedicated to...

The Agile Coach supports the adoption, maturity, and sustainability of Agile ways of working across Property & Casualty insurance delivery teams. This role partners with business, technology, and operational leaders to improve delivery predictability, value flow, and outcomes across core insurance value streams, while ensuring alignment with regulatory, risk, and governance requirements.  The Agile Coach acts as a change agent, guiding teams and leaders beyond mechanical Agile adoption toward a sustainable Agile mindset that balances speed, quality, and compliance in a regulated insurance environment.  Essential Duties and Responsibilities:   Team & Role Coaching Help teams and delivery leaders adopt an agile mindset through coaching Coach multiple cross-functional delivery teams across key P&C domains (Policy, Billing, Claims, Data, Digital).  Mentor Scrum Masters, Product Owners, Business Analysts, and delivery leaders to improve team maturity, flow,...

We are GROWING and we are searching for you! Join our team and unlock your potential.   Pay Range:   For an Bilingual Insurance Sales Representative is $15.92-$20/ hourly.   Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives! What We Offer: No cold calling involved Uncapped commission potential Lucrative bonus opportunities including performance-based bonuses and sales competitions Continuous on-going training and mentorship Growth-oriented culture with internal promotion opportunities Comprehensive Benefits package including medical, dental, vision, and life insurance Comprehensive 401K plan with competitive employer match Paid time off including holidays, vacation, and personal time Annual incentive trip for top performers Fitness perks: Corporate discounts and/or reimbursements to gyms are available, makes staying active more accessible....

We are GROWING and we are searching for you! Join our team and unlock your potential. Location:  On Site   Address:  795 White Horse Pike, Ste A. Haddon Township, NJ 08107   Pay Range:   For an Bilingual Insurance Sales Representative is $15.92-$20/ hourly.   Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives! What We Offer: No cold calling involved Uncapped commission potential Lucrative bonus opportunities including performance-based bonuses and sales competitions Continuous on-going training and mentorship Growth-oriented culture with internal promotion opportunities Comprehensive Benefits package including medical, dental, vision, and life insurance Comprehensive 401K plan with competitive employer match Paid time off including holidays, vacation, and personal time Annual incentive trip for top performers Fitness perks: Corporate...

There’s never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey. It is an exciting time to join NJM as we are expanding into other states.                                                                                                                                                      Become a member of our team and you’ll be part of company who operates for the benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!   The Facility Operations team is seeking a 1st Shift Maintenance Supervisor in their West Trenton, NJ location. The Maintenance Supervisor is responsible for the overall...

There's never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker's compensation, automobile, and homeowners insurance in New Jersey. Our MCS (Medical Claims Services) Medical Bill Processing Department has an opening for a Bill Processor and is seeking a candidate who has excellent communication skills as well as strong organizational and time management skills. Reporting to a Supervisor in Medical Claim Services Bill Processing, the Bill Processor (BP) is responsible and accountable for the timely audit and processing of medical bills. Timely and accurate processing is vital to ensuring that medical bills meet all regulatory timeframes. Schedule: Monday-Friday, specific hours are subject to selected start times between 8:00am-9:00am pending supervisory approval. Essential Duties and Responsibilities: Essential functions of this job are...

The Stock Services Workforce Supervisor oversees the daily operations of the Stock Services department, including receiving, inventory control, stock distribution, courier functions, fleet-vehicle support, and mail transport activities.  This position provides direct supervision and guidance to the Stock Services Courier/Driver-Stock Clerk staff, insuring accurate inventory management, timely deliveries across the NJM campus, safe driving practices and high-level customer service.  The Stock Services Workforce Supervisor ensures compliance with company policies, safety requirements, and departmental standards while driving operational efficiency and continuous improvement. SCHEDULE: Monday – Friday, 8:00 am to 4:15 pm Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based...

The Staff Attorney I (official NJM job title) performs coverage analysis, drafts and reviews relevant communications, which may include reservation of rights letters and coverage position letters associated with claims under personal and commercial insurance policies.  The Staff Attorney I also monitors outside insurance defense litigation, coverage litigation, and appellate work under the supervision of a more senior attorney.  The Staff Attorney I provides General Claims staff with legal advice regarding coverage and various claims questions, assists in responding to regulatory and consumer inquiries, and advises on legal developments in case law, statutes and regulations.  The Staff Attorney I also provides General Claims Legal perspective to NJM business units on various matters including fraud, policy language, marketing materials, and legislation. Essential Duties and Responsibilities: Provides in-house legal oversight, advice and strategy recommendations relating...

The Workers Compensation Staff Attorney provides legal defense to policyholders and supports NJM’s Workers Compensation Claims Department. Essential Duties and Responsibilities: . Protect the interest of NJM policyholders in litigated workers’ compensation matters through the point of settlement or decision Work with staff in the preparation of pleadings, motions, briefs and other documents Provide case status updates, recommendations, and legal guidance to policyholders and Workers’ Compensation Claims staff Build and maintain relationships with internal and external customers Work collaboratively with other enterprise stakeholders in the defense of Workers’ Compensation claims Handle complex litigation and develop litigation strategies in collaboration with policyholders   Perform other duties as assigned Required Qualifications: Critical thinking skills and attention to detail Ability to work independently Strong negotiation, communication and writing...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based...

The Commercial Claims department is seeking a Commercial Claims Specialist II . A Claims Specialist handles all lines of Commercial business including coverage issues and litigation exposures. The Commercial Claims Specialist II is a disciplined self-starter with outstanding communication & customer service skills. Has developed coverage skills, negotiation experience, and is a creative & analytic proactive problem solver. Also, can prioritize work assignments, is an independent worker but can work as a member of the team. Individuals should be decisive, "own" the decisions they make, and the work produced, responsible, dependable and developing presentation skills. Schedule: Monday-Friday, specific hours are subject to selected start times between 8:00am-9:00am pending supervisory approval. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to...

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 5 - time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 7 years in a row ! Our Contact Center team enjoy: Salary begins at $51,120.55 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials) Company paid training and professional state licensure. Potential annual bonus incentive worth up to 7.5% of your first year’s base salary Hybrid work schedule once training is completed An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8% The Opportunity NJM is seeking talented, friendly customer service orientated...

This is an exciting time to join NJM Insurance Group as we continue to expand into new markets!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners’ insurance.  Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation. NJM is seeking a Senior Facilities Project Leader (official NJM Title) to Plan, initiate and manage Facility Operations projects of varying complexity as assigned from inception to completion. This role will plan, initiate and manage Facility Operations projects of varying complexity as assigned from inception to completion. The Project Leader will develop, control, and monitor project scope, budgets, schedules, and progress to ensure goals and...

The Law & Regulation Analyst II assists the Law and Regulation Department with ensuring Business Units adhere to statutory and regulatory requirements when performing company operations. This position promotes a culture of compliance throughout the organization. The Level II Analyst also assists the Law and Regulation Department with special projects. Essential Duties and Responsibilities: Research property and casualty insurance industry compliance regulations and laws Assist in the management of the proposed regulatory comments workflow  Perform audits and compliance reviews to evaluate / assess internal operational and procedural compliance Review, summarize, and distribute quarterly reports on Market Conduct activity in the states the Company conducts business     Assist with compliance meetings and educating employees on regulatory requirements Assist with compliance reporting  Support evolving regulatory compliance strategies, policies, and procedures based...

Seeking a highly skilled Workday Integration Developer (official NJM job title) to design, develop, enhance, and support integrations between Workday and enterprise applications across HCM and Finance. This role is responsible for delivering scalable, secure, and reliable integration solutions using Workday Studio, EIB, Core Connectors, Cloud Connect, PECI, Workday Web Services (REST/SOAP), and Report-as-a-Service (RaaS). The ideal candidate possesses deep technical expertise within the Workday ecosystem, a strong understanding of Workday security and tenant management, and a proven track record of implementing enterprise-grade integrations in complex environments. The successful candidate will partner closely with HCM, Finance, IT, vendors, and business stakeholders to translate business requirements into technical solutions while ensuring integration performance, data integrity, compliance, and operational stability. This role also serves as a subject matter expert,...