25 manager customer experience jobs found in Worcester

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Risk Solutions team is currently seeking a Technical Manager with expertise in construction / builder’s risk. Position is eligible for a fully remote arrangement. This is a full-time, exempt role.   POSITION OVERVIEW: This role reports to the Marine Technical Director and supports the Risk Solutions Field, the Technical Director Team, and both Core Commercial and Marine business units with a specific focus on construction industry exposures within the applicable lines of business. This includes but is not limited to; construction industry exposures within Property, Liability, Worker’s Compensation, Commercial Auto, Builder’s Risk, and Contractor’s Equipment coverages....

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Risk Solutions department is seeking a Service Manager to support the Northeast Region. This is a work from home role with regional travel. This is a Full-time, Exempt role.   POSITION OVERVIEW: This is a dedicated account service position responsible for providing high quality consultative services and technical support to policy holders. Provides regional support on service management as well as marketing and stewardship support for underwriting.   IN THIS ROLE, YOU WILL: Manages a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need. Develops and executes service plans...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Human Resource Team is seeking a Assistant Vice President of Compensation and Payroll.   This is a full-time, exempt role. This role is eligible for a fully remote arrangement or Hybrid.   POSITION OVERVIEW: The Head Compensation will be responsible for the strategic design, implementation, and oversight of the organization’s broad-based compensation, recognition programs and enterprise job architecture. They will participate in the strategy and design of executive compensation, overseeing the implementation of these programs, including leadership of our enterprise managed service payroll function. This leader will play a critical role in enhancing employee...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Human Resource Team is seeking a Assistant Vice President of Compensation and Payroll.   This is a full-time, exempt role. This role is eligible for a fully remote arrangement or Hybrid.   POSITION OVERVIEW: The Head Compensation will be responsible for the strategic design, implementation, and oversight of the organization’s broad-based compensation, recognition programs and enterprise job architecture. They will participate in the strategy and design of executive compensation, overseeing the implementation of these programs, including leadership of our enterprise managed service payroll function. This leader will play a critical role in enhancing employee...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines team is currently seeking a Vice President of Personal Lines Strategy to lead growing team. This is a Full-time, Exempt role.   This is Hybrid a position.     Position Overview/Summary: The Vice President of Personal Lines Strategy will drive our PL strategic planning process and serve as Chief of Staff for PL SVP, President. This person will work closely with Senior Leaders to help maximize the long-term performance within Personal Lines. Responsibilities/Essential Functions: Drive the development of the Personal Lines evolving corporate strategy Work closely with senior executives to lead most critical strategic initiatives...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines team is currently seeking a Vice President of Personal Lines Strategy to lead growing team. This is a Full-time, Exempt role.   This is Hybrid a position.     Position Overview/Summary: The Vice President of Personal Lines Strategy will drive our PL strategic planning process and serve as Chief of Staff for PL SVP, President. This person will work closely with Senior Leaders to help maximize the long-term performance within Personal Lines. Responsibilities/Essential Functions: Drive the development of the Personal Lines evolving corporate strategy Work closely with senior executives to lead most critical strategic initiatives...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines team is currently seeking a Vice President of Personal Lines Strategy to lead growing team. This is a Full-time, Exempt role.   This is Hybrid a position.     Position Overview/Summary: The Vice President of Personal Lines Strategy will drive our PL strategic planning process and serve as Chief of Staff for PL SVP, President. This person will work closely with Senior Leaders to help maximize the long-term performance within Personal Lines. Responsibilities/Essential Functions: Drive the development of the Personal Lines evolving corporate strategy Work closely with senior executives to lead most critical strategic initiatives...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines team is currently seeking a Vice President of Personal Lines Strategy to lead growing team. This is a Full-time, Exempt role.   This is Hybrid a position.     Position Overview/Summary: The Vice President of Personal Lines Strategy will drive our PL strategic planning process and serve as Chief of Staff for PL SVP, President. This person will work closely with Senior Leaders to help maximize the long-term performance within Personal Lines. Responsibilities/Essential Functions: Drive the development of the Personal Lines evolving corporate strategy Work closely with senior executives to lead most critical strategic initiatives...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking a Auto PD Adjuster – Service Claims. This role follows a schedule, working 11:30 AM – 8:00 PM EST. It is a full‑time, exempt position with a hybrid work arrangement, requiring two days per week in the office at one of our Hanover locations: Worcester, MA Richmond, VA Syracuse, NY  Itasca, IL Howell, MI  POSITION OVERVIEW: The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking a Auto PD Adjuster – Service Claims. This role follows a schedule, working 11:30 AM – 8:00 PM EST. It is a full‑time, exempt position with a hybrid work arrangement, requiring two days per week in the office at one of our Hanover locations: Worcester, MA Richmond, VA Syracuse, NY  Itasca, IL Howell, MI  POSITION OVERVIEW: The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking an Auto PD Adjuster – Service Claims. This is a full-time, exempt role with a hybrid work schedule (two days in the office) at one of our Hanover offices:  Worcester, MA Richmond, VA Syracuse, NY  Itasca, IL Howell, MI  POSITION OVERVIEW: The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and jurisdictional requirements. The role involves direct communication with insureds and third...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking an Auto PD Adjuster – Service Claims. This is a full-time, exempt role with a hybrid work schedule (two days in the office) at one of our Hanover offices:  Worcester, MA Richmond, VA Syracuse, NY  Itasca, IL Howell, MI  POSITION OVERVIEW: The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and jurisdictional requirements. The role involves direct communication with insureds and third...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Marine team is seeking an Underwriting Associate to join their growing team in the Worcester, MA, Windsor, CT, King of Prussia, PA, Portland, ME, Bedford, NH, Somerset, NJ, or Syracuse, NY area. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office, 3x remote). POSITION OVERVIEW:  This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Marine team is seeking an Underwriting Associate to join their growing team in the Worcester, MA, Windsor, CT, King of Prussia, PA, Portland, ME, Bedford, NH, Somerset, NJ, or Syracuse, NY area. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office, 3x remote). POSITION OVERVIEW:  This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Workers Compensation Subrogation Claims department is seeking a Sr Adjuster Service Claims. This is a hybrid Full-time/Exempt role.   POSITION OVERVIEW: The Sr Adjuster Service Claims is responsible for independently managing moderate to complex and high-value workers compensation claims across multiple lines of business. This role requires advanced investigation, evaluation, and negotiation skills to resolve claims involving personal and commercial customers. It involves thorough analysis, collaboration with internal teams and external experts, and proactive identification of recovery opportunities. Strong technical expertise and the ability to manage claims in accordance with...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Workers Compensation Subrogation Claims department is seeking a Sr Adjuster Service Claims. This is a hybrid Full-time/Exempt role.   POSITION OVERVIEW: The Sr Adjuster Service Claims is responsible for independently managing moderate to complex and high-value workers compensation claims across multiple lines of business. This role requires advanced investigation, evaluation, and negotiation skills to resolve claims involving personal and commercial customers. It involves thorough analysis, collaboration with internal teams and external experts, and proactive identification of recovery opportunities. Strong technical expertise and the ability to manage claims in accordance with...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Marine team is seeking an Underwriting Associate to join their growing team in the Worcester, MA, Windsor, CT, King of Prussia, PA, Portland, ME, Bedford, NH, Somerset, NJ, or Syracuse, NY area. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office, 3x remote). POSITION OVERVIEW:  This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   The Hanover is seeking a Benefits Analyst II to play a key role in delivering a competitive, employee‑focused benefits experience. In close partnership with Human Resources leadership, this position supports the design, administration, and ongoing enhancement of our health, welfare, and retirement programs—ensuring these offerings align with business strategy and support employees throughout their careers. Success in this role requires strong attention to detail, sound judgment, and a consistent sense of urgency to deliver accurate, timely solutions in a fast‑paced environment. At The Hanover, we recognize that the way we work continues to evolve. We are committed to flexibility and empowerment...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   The Hanover is seeking a Benefits Analyst II to play a key role in delivering a competitive, employee‑focused benefits experience. In close partnership with Human Resources leadership, this position supports the design, administration, and ongoing enhancement of our health, welfare, and retirement programs—ensuring these offerings align with business strategy and support employees throughout their careers. Success in this role requires strong attention to detail, sound judgment, and a consistent sense of urgency to deliver accurate, timely solutions in a fast‑paced environment. At The Hanover, we recognize that the way we work continues to evolve. We are committed to flexibility and empowerment...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Risk Solutions team is currently seeking an Associate Consultant in our Worcester, MA location. This is a full-time, exempt role. Position is eligible for a fully remote arrangement.   POSITION OVERVIEW: Conducts technical evaluations and loss analysis of prospective or existing policyholders.  Identifies and analyzes exposures and controls.  Will deliver consultative or technical support to policyholders.  Initially many of the insureds surveyed will be in the small commercial or lower hazard middle market space.    IN THIS ROLE, YOU WILL: Conduct field surveys on prospect and existing policyholders and writes reports for underwriting. Perform loss analysis....