56 customer service associate jobs found

Employee Benefits Account Manager (Experienced) What You'll Do As an Experienced Employee Benefits Account Manager, you'll serve as the primary day-to-day partner for your clients, helping them navigate renewals, resolve complex service needs, and better understand their benefit plans. Working closely with consultants, carriers, and internal teams, you'll build trusted relationships through proactive communication, dependable follow-through, and the high-touch service experience R&R is known for.   This is an opportunity to join a collaborative team where experienced professionals are empowered to build lasting client relationships, solve complex challenges, and deliver exceptional service every day. Client Relationship & Service Management Independently manage a book of fully insured and self-funded employee benefits clients. Serve as the primary point of contact for assigned clients, building trusted relationships and delivering responsive,...

Employee Benefits Account Manager (Experienced) What You'll Do As an Experienced Employee Benefits Account Manager, you'll serve as the primary day-to-day partner for your clients, helping them navigate renewals, resolve complex service needs, and better understand their benefit plans. Working closely with consultants, carriers, and internal teams, you'll build trusted relationships through proactive communication, dependable follow-through, and the high-touch service experience R&R is known for.   This is an opportunity to join a collaborative team where experienced professionals are empowered to build lasting client relationships, solve complex challenges, and deliver exceptional service every day. Client Relationship & Service Management Independently manage a book of fully insured and self-funded employee benefits clients. Serve as the primary point of contact for assigned clients, building trusted relationships and delivering responsive,...

In this role, you will provide exceptional service to all guests at The Inn at SentryWorld by assisting them in a friendly, efficient, courteous and professional manner At The Inn at SentryWorld , our business is about people and the relationships we build. Our atmosphere is welcoming and our team is genuine, dedicated, and insightful when it comes to delivering excellent service. If you enjoy forming long-lasting connections join our Front Desk team. As our Full-time Front Desk Attendant , we’ll count on you to create an exceptional first impression and luxury experience for all our guests What You’ll Do As a Front Desk Attendant, you will: Provide guests with a friendly and efficient check-in confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room. Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and...

Supports the operational needs of the 401k line of business. What You’ll Do As an Operations Support Technician – 401K associate you will… Process transactions and facilitates plan/customer data management validating client data and funding while maintaining and creating participant census data. Respond to questions from customers, producers, and supporting units. Prepares, maintains, reviews, and analyzes plan documents and electronic records ensuring that each customer plan administration is compliant according to the plan document. Collaborates with other 401K units to meet client needs while providing sales support from point of sale to ongoing plan administration. Supports operations and service teams with quality audits, system testing, and document internal procedures as well as assisting with onboarding and informal training for new associates. What it Takes High school Diploma or equivalent work experience Excellent verbal and written communications...

This position will be filled working out of Sentry's Stevens Point, WI Strongs office. The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business. This team member assists on behalf of underwriting claims, sales producers, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards. What You'll Do • Respond to internal and external information requests, including email and phone inquiries. Effectively explain plan details and/or processing requirements • Document and maintain customer policy information. Gathers necessary data from various sources, reviews data for accuracy and ensures appropriate resolution...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Claims Associate - Workers Compensation (100% Onsite) Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?    Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.   Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.   Take advantage of a...

We are looking an On-Call Shuttle Driver to provide transportation throughout the Stevens Point and Central Wisconsin area for our guests during their stay. We are looking for a Shuttle Driver during the hours of 7am-3pm CST and 3pm-11pm CST What You'll Do As a Shuttle Driver for The Inn at SentryWorld, you will: • Responsible for transporting guests, associates, visitors, and clients to and from The Inn or special trips and deliveries as requested. This may require waiting for extended periods of time for passengers while they attend events • Maintain vehicle records on the shuttle usage (i.e. mileage, gas supply, etc.) and be responsible for keeping the shuttle vehicles clean. • Assist guests with lifting and carrying baggage on and off the shuttle What it Takes • High School Diploma or equivalent work experience. • 0-2 years of related work experience preferred • Clean driving record and a valid driver’s license • Demonstrated ability to be responsible,...

This position is responsible for reconciling daily billing transactions, following up on billing issues, handling collections, and resolving complaints. Additionally, it involves answering questions related to agency and direct-billed items and delivering exceptional customer service to our agents and insureds. This role is a long-term temporary position with an approximate duration of 12-14 months. This is a hybrid role, with the associate required to be in the office 2-3 days per week. RESPONSIBILITIES: Timely processing of daily, weekly, and monthly reconciliation reports Logged into an ACD call group answering and responding to a variety of inquiries relating to billing questions and disputes Partner with IT to identify and correct billing system transactional errors on a timely basis Achieve a high degree of customer satisfaction for internal and external billing inquiries Provide understanding, interpretation, and communication on the financial...

As an Intern on the Human Resources team, you will gain hands-on experience supporting payroll administration and a variety of HR operations. Your primary focus will be assisting with accurate and timely payroll processing, reviewing timekeeping information, maintaining records, and responding to routine payroll questions. You will also support HR projects and day-to-day activities based on team and business needs. This opportunity offers practical learning, collaboration with experienced HR professionals, and exposure to multiple areas of Human Resources.  This is a year-round internship; during the school year, this position is part-time (approximately 15-20 hours per week) based on your class schedule and our company’s business hours, which are Monday through Friday, 8:00 a.m. to 4:30 p.m. During the summer and school breaks, the position may flex up to 40 hours per week.  RESPONSIBILITIES:   Assist with preparing and processing payroll data in accordance with...

The salary range for this job posting is $97,153.00 - $194,990.00 annually + bonus + benefits. Pay Type: Salary The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. Encova Insurance has an immediate opening for Production Underwriter, Package Lines for accounts averaging over $75k in premium. Ideal candidates will reside in the Madison or Milwaukee, Wisconsin areas. This position will travel the assigned territory to visit agencies in order to develop new and existing relationships. A company vehicle will be provided. We may hire a senior level depending on candidate qualifications and the posting is inclusive of the non-senior and senior-level full range. This role will report to...

Are you an accounting professional who values accuracy, organization, and getting the details right? R&R Insurance Services is looking for an Accounts Payable Specialist to support vendor transactions, account reconciliations, commission accounting, and other essential financial processes. This role is a strong fit for someone who works carefully, takes ownership of their responsibilities, and looks for solutions when something does not add up. What You’ll Do Review and verify vendor invoices, statements, and company charges Assign appropriate general ledger accounts and code invoices in AMS360 Prepare payment vouchers and issue checks Manage agency rent payments Reconcile credit card and electronic funds transfer statements Verify sales and use tax on vendor invoices is correct Process employee expense reimbursements Track company sponsorships and charitable donations Enter direct-bill commission statements into AMS360 and verify commission...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group   is seeking a n   Associate Broker – Small Business Unit (SBU)   to join our growing team in   Madison, Wisconsin !        The   Associate Broker - SBU   is responsible for   supporting the retention and growth of the company’s Small Business Unit (SBU). This role works closely with insurance agents nationwide to deliver exceptional customer service,   maintain   strong client relationships, and provide technical   expertise   in environmental insurance. The Associate Broker serves as a key liaison between carriers, clients, agents, and other business partners to   facilitate   new business opportunities, renewals, and ongoing account service. This role does not typically require the use of a personal or rental vehicle for business purposes....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group   is seeking a n   Associate Broker – Small Business Unit (SBU)   to join our growing team in   Madison, Wisconsin !        The   Associate Broker - SBU   is responsible for   supporting the retention and growth of the company’s Small Business Unit (SBU). This role works closely with insurance agents nationwide to deliver exceptional customer service,   maintain   strong client relationships, and provide technical   expertise   in environmental insurance. The Associate Broker serves as a key liaison between carriers, clients, agents, and other business partners to   facilitate   new business opportunities, renewals, and ongoing account service. This role does not typically require the use of a personal or rental vehicle for business purposes....

As a Security Officer, you'll monitor numerous properties to provide safety and security to Sentry associates, visitors, and assets. You'll analyze and appropriately respond to emergency situations and operate as first responder for all security, safety, and medical incidents within the building and provide immediate medical support during incidents requiring certain immediate medical attention. You'll also investigate any suspicious or unusual occurrences on Sentry property and ensure necessary reporting and follow-up actions take place. You'll also administer the access control system ensuring individuals have the ability to enter appropriate areas. You'll assist with Executive Protection when requested by senior staff members or management. We are currently looking for Security Officers to assist our 1st shift and 2nd  shift teams: 1st shift hours are between 5:30am-2:30pm, Monday through Friday 2nd shift hours are from 2:30-10:30pm, Monday through Friday There will...

Job Description: We are looking to add a Sr. Client Service Consultant to join our Property Casualty team in Madison, WI . Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!   Essential Responsibilities: Understand client operations and exposures to ensure appropriate coverage is in place or coverage options are provided. Consult with the team for pre-renewal meetings on qualifying accounts and development of client opportunities. Market renewal policies and negotiate with insurance company underwriters. Review quotes on accounts for accuracy and prepare proposal documents for client. Be accountable for account and policy accuracy by ensuring that all customer information as well as items received by carriers are accurate and current including coverage schedules, policies, endorsements, and audits. Prepares client renewal documents and saves to...

Responsibilities include, but may not be limited to: Provide, with a positive attitude, a high level of support in obtaining, maintaining, expanding and servicing commercial accounts.  Provide assistance to Producers in handling and processing new commercial lines business.  Review renewal requests, endorsements and audits for accuracy. Prepare Auto ID Cards, Evidence of Property, Summary of Insurance, Certificates of Insurance and Binders.  Obtain Renewal information requested by the company underwriter.  Prepare Pre-Renewal Packets and maintain underwriting and marketing information by carrier.  Review company issued New and Renewal policies for accuracy in rating, typing, endorsements forms and coverages.  Review all Accord applications for accuracy.  Work with Accounting to invoice all premium bearing Agency bill transactions  Handle telephone requests and written miscellaneous correspondence (ex: Bank requests).  Process cancellations requests.  Keep...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Role Overview The Marketing Design Associate brings Filene’s ideas, research and brand to life through thoughtful, engaging visual design. As part of the Marketing team, this role creates high-quality digital and print assets that make complex ideas clear, accessible and compelling for credit union leaders and the broader financial services industry. Working across teams and...

Responsible for greeting and opening doors for guest upon their arrival and departure from the Inn At the Inn at SentryWorld , we focus on the guest experience .   As the Door Attendant, you’ll be the first person our guests meet. With a welcoming demeanor, you’ll welcome and escort our guests and help transport their luggage to and from their accommodations .      What You'll Do   Gre e t and open doors for guests upon their arrival to The Inn at SentryWorld.   T ransport guest’s luggage to and from their vehicles, rooms, and bell attendant station upon arrival/departure.    Promote SentryWorld amenities to help e nsure a positive guest experience.   Maintains working knowledge of Sentry Services facilities and hours of operation, as well as local information to respond to guest questions     What it Takes   Age requirement of 18+...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details: New Berlin, WI. Position Schedule/Shift:    Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.  Position Summary:     Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.  Key Responsibilities:   Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.   Provide emergency...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: This position consults with various areas throughout the company on privacy compliance. The position assists business areas and project teams with developing controls for how to use personal information appropriately and in compliance with complex privacy legal requirements. This position is responsible for delivering high quality compliance services to clients....