31 customer service specialist jobs found

The Senior Claims Specialist handles complex and high-profile Workers' Compensation claims following company standards. This role works closely with case managers and attorneys, manages subrogation, and negotiates settlements. The Senior Claims Specialist ensures the best possible outcome for the claim, meeting customer service expectations, and supporting the goals of the Claims Department and CorVel. This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Receives claim, confirms policy coverage and acknowledgement of the claim Determines validity and compensability of the claim by investigating and gathering information regarding the claim and files necessary documentation with state agencies Establishes reserves and authorizes payments within reserving authority limits Develops and manages well documented action plans with the case manager and outcomes manager to reduce overall cost of the claim Coordinates early return-to-work efforts with the...

The Senior Claims Specialist handles complex and high-profile Workers' Compensation claims following company standards. This role works closely with case managers and attorneys, manages subrogation, and negotiates settlements. The Senior Claims Specialist ensures the best possible outcome for the claim, meeting customer service expectations, and supporting the goals of the Claims Department and CorVel. This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Receives claim, confirms policy coverage and acknowledgement of the claim Determines validity and compensability of the claim by investigating and gathering information regarding the claim and files necessary documentation with state agencies Establishes reserves and authorizes payments within reserving authority limits Develops and manages well documented action plans with the case manager and outcomes manager to reduce overall cost of the claim Coordinates early return-to-work efforts with the...

Job Type: Permanent Build a brilliant future with Hiscox   Job Title: Business Analysis Director Location: Atlanta, GA; Hartford, CT Reports To: Head of Transformation Summary: The Business Analysis Director will operate at both strategic and execution levels—partnering with business and technology stakeholders to define solutions that drive meaningful impact across our insurance value chain. In this role, you’ll be hands-on in performing business analysis activities while also mentoring analysts, shaping best practices, and raising the overall standard of analysis across projects. This position is critical to enabling successful delivery of initiatives that improve underwriting, operations, claims, and customer experience. Key Responsibilities: Hands-On Business Analysis Execution: Lead and personally perform end-to-end business analysis activities for key initiatives—requirements elicitation, business process analysis, gap analysis, and...

Specialist Claims - CH07DE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              The Claim Specialist is the highest claim handling designation within the Complex Claims Unit - Construction (CCU-CD) and is a visible and important role. CCU is a highly specialized claim organization responsible for the management of construction defect and construction related claims involving bodily injury and property damage. Claims in CCU are often associated with complex fact patterns requiring contract analysis, and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage, and can involve higher exposures.   RESPONSIBILITIES:  The...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be an acknowledged technical expert and be responsible for the resolution of high complexity and high exposure Public Company D&O and Financial Institutions D&O and E&O claims. The position will have significant responsibility for decision making and work autonomously within their authority. Job Duties: Confirms coverage of claims by reviewing policies and documents submitted in support of claims Analyzes coverage and communicates coverage positions Conducts,...

Sr Spec Customer Experience - MQ08CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Senior Specialist, Customer Experience Partners across the company with the enterprise CX organization, line of business partners, research, and marketing & communications team. Reporting to the Director of CX for Small Business, you’ll use your passion for problem-solving to enhance agent and customer experiences while supporting all aspects of the program, including developing voice of the customer insights and creating and implementing customer experiences to improve customer retention. This role will have a Hybrid work arrangement, with the expectation of working in the Hartford, CT office 3 days a week (Tuesday through...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Crum & Forster Company Overview Travel Insured International (TII), a Crum & Forster company, is hiring for a Claims Intake Team Lead.   Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.   The role of Claims Intake Team Lead, you will play a pivotal role in supporting travelers, agents, and their respective teams by consistently demonstrating exceptional customer service skills, advanced de-escalation techniques, and a comprehensive understanding of our products and systems. In collaboration with the Claims...

Specialist Claims - CH07DE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              As a Claims Specialist, you will be responsible for handling a caseload of complex, high exposure, auto and general liability claims throughout the claim’s life cycle. As these claims are often in litigation, experience handling litigated matters and managing defense counsel is required. Responsibilities: Conducting investigations and analyzing and evaluating the information learned; Making coverage determinations and communicating written position(s) to insureds and other required parties; Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any...

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations. Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way. The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric. Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot...

Why Arbella? At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • Company nurse, nutritional counseling, and mental health resources • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Specialist Claims - CH07DE Specialist Claims CA - CH07DN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.           This is a visible and important role within our Complex Claims Unit (CCU) Hartford Global Specialty (HGS) Claims Division. As a Claims Specialist, you will be responsible for handling a caseload of higher complexity, higher exposure, bodily injury, and construction related bodily injury claims from inception to final disposition.  These claims will involve both primary and excess coverages and often involve complex fact patterns requiring analysis of contracts between parties to determine indemnity and contribution obligations and risk transfer opportunities.  As these claims are often in litigation,...

Specialist Claims - CH07DE Specialist Claims CA - CH07DN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.           This is a visible and important role within our Complex Claims Unit (CCU) Hartford Global Specialty (HGS) Claims Division. As a Claims Specialist, you will be responsible for handling a caseload of higher complexity, higher exposure, construction defect and construction related property damage claims from inception to final disposition.  These claims will involve both primary and excess coverages and often involve complex fact patterns requiring analysis of contracts between parties to determine indemnity and contribution obligations and risk transfer opportunities. As these claims are often in litigation,...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Risk Control Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope,...

Job Type: Permanent Build a brilliant future with Hiscox   Position: Business Insights and Analytics Manager   Reporting to: SVP, Head of HUC Location: Boston, Hartford CT, Manhattan NYC The Role: As a key member of the Distribution Leadership team, reporting to the Head of Hiscox Underwriting Center (HUC), this role will oversee all Analytics operations related to retail Distribution.  It is charged with influencing, coordinating, and implementing our yearly business plans and our overall Distribution strategy through Analytics.  The role creates accountability for achieving business objectives by aligning business initiatives to our strategy and business plans, building measures of success and ensuring business milestones are achieved. The best candidate will have demonstrated experience in the commercial insurance broker space.  This role requires a highly collaborative individual with a proven ability to develop and maintain strong working...

Job Type: Permanent Build a brilliant future with Hiscox   Job Title: SVP, Financial Planning & Analysis Reports to : Chief Financial Officer, Hiscox USA Location: Atlanta, GA; West Hartford, CT, New York, NY, or Chicago, IL Team: Finance Does the challenge of leading a growing financial operation excite you? If so, roll up your sleeves and dive into your next career opportunity as our Vice President of Finance. What is the role: The role will report to the Chief Financial Officer and will be responsible for managing and leading the financial planning & analysis, financial reporting, finance business support capabilities for Hiscox USA.  This will entail providing financial and operational team leadership, management and mentoring for these functions. The role will be a strategic partner to the business and will have responsibility for driving effective and efficient forecasting, internal and external financial reporting...

We are seeking an experienced Commercial Lines Select Account Manager to join our Commercial Team. In this role, you will act as a trusted advisor to small business clients, delivering consultative guidance and best in class service. You will collaborate closely with our specialty practices and producers in a high-volume environment to ensure seamless account management and exceptional client support. This position also includes serving as a mentor to Assistant Select Specialists and supporting their growth and success. This is a hybrid role and will require 1–3 days per week in our Boston, MA; Worcester, MA; Guilford, CT; or Glastonbury, CT office. Your Impact: Building and maintaining constructive and effective relationships with internal and external customers by meeting and exceeding expectations Leveraging commercial P&C insurance knowledge and expertise to actively service existing accounts and develop new business opportunities for a high volume, fast-paced...

Job Type: Permanent Build a brilliant future with Hiscox   Put your claims skills to the test and join one of the top Professional Liability Insurers in the Industry as a Complex Claims Specialist!   Please note that this position is hybrid and requires working in office two (2) days per week. Position can be based near the following office locations: West Hartford, CT (preferred) Atlanta, GA Boston, MA Chicago, IL Los Angeles, CA Manhattan, NY About the Hiscox Claims team:   The US Claims team at Hiscox is a growing group of professionals with experience across private practice and in- house roles, working together to provide the ultimate product we offe r to the market. Complex Claims Specialists are empowered to manage their claims with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners.      The role :   The...

Director & Actuary - AM06AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Navigators Re (“NavRe”) is a global, underwriting-driven, specialist reinsurer. Since its start in 2010, NavRe has achieved steady growth, profitability and product diversification. We write assumed treaty reinsurance for Property, Casualty, Professional Liability, Group Life and Benefits (focused in Latin America), Agriculture, Surety, Political Risk and Trade Credit from locations worldwide. NavRe is a brand of The Hartford (NYSE: HIG), a recognized leader in property and casualty insurance for Commercial Lines, Personal Lines, Group Benefits and Mutual Funds. Responsibilities: This role will provide actuarial support for our...