36 customer support specialist jobs found

Why GMF Technology? Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact. Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Detroit, MI or Arlington (AOC1), TX office. Please note: We are unable to provide any type of sponsorship for this position currently.  About The Role: The Senior Microsoft 365 Business System Analyst is a senior technical specialist responsible for architecting,...

Description Summary: The Consumer Direct Loan Specialist performs outbound sales calls to explore customers' financial needs with a focus on building and broadening existing customer or business relationships using multiple Huntington products. Duties & Responsibilities: Explains the features and benefits of alternate financial solutions and makes sales referrals to specialized areas. Makes sales referrals to specialized areas, e.g., Insurance and Mortgage, using available tools and technology. Demonstrates initiative, discipline and ability to consistently meet specific efficiency targets and production goals. Maintains up to date knowledge of products, services, technology and regulations.   Complies fully with quality and risk standards.   May take on short-term inbound call support or additional outbound calling projects as needed. Adheres to a disciplined approach to making Outbound calls...

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.   Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.    Who we are   At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.   Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The...

Responsible for providing high-level, strategic engagement and education on product, pricing, and solutions. They will create deeper partnerships with our key agents while delivering an enhanced level of solution-oriented education and consultative interactions at an agency level. This role will be dedicated to key agent partners in the Michigan business segment. Provide support with the planning and execution of agent education summits and subsequent agency partnership meetings for identified key agencies. Support Michigan business sales teams by providing key talking points post summit meetings and PowerPoint templates for partnership meetings. Gather agency book of business data and curate Solution & Product marketing materials. Partner with stakeholders across the enterprise to help drive content delivery strategy for agents. Collaborate with communications specialist to ensure content is being shared in newsletters, portal, alerts,...

As a Temporary Billing & Payments Specialist , you’ll support day‑to‑day billing and payment operations during a defined contract period. This role ensures timely and accurate processing, reconciliation, and documentation of member payments. The ideal candidate is detail‑oriented, reliable, and comfortable working in a fast‑paced, production‑based environment. Ready to get in the driver’s seat?  Join us! What you’ll do Process incoming and outgoing insurance-related payments, including but not limited to premium payments, member refunds, and agent commissions Reconcile daily payments with internal insurance and payment systems, including variance analysis Analyze and execute member payment adjustments Accurately allocate and apply payments to customer policies in the insurance system Identify and escalate payment discrepancies or exceptions Maintain up-to-date records and support audit trails This might describe you Experienced in billing, treasury...

Description Summary: As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers’ needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description The Direct Sales Agent Specialist (Direct Auto Insurance is an Allstate Business) is responsible for the profitable growth and attainment of business goals by driving new business sales and understanding customers’ needs to build rapport and trust. This position drives sales and builds and retains their book of business within the market / retail location. This position is responsible for attracting and generating new customers and cross-selling existing customers, in support of our product offerings including but not limited to Auto, Life, Auto Club, and Roadside Assistance. This role sells to walk-in...

OBJECTIVE Underwriting Support Specialist - GLAIC Objective To provide comprehensive underwriting, processing, marketing, and technical support for Great Lakes Agribusiness Insurance Company (GLAIC) products. To quote new and existing policies, processing transactions, and working closely with GLAIC Underwriters to support risk evaluation and decision-making. To serve as a primary support and processing resource, exercises limited underwriting authority within established guidelines, and acts as a marketing and technical resource for agents and internal partners. To deliver outstanding customer service that consistently goes above and beyond expectations. Until GLAIC volume increases, this position will function as a hybrid processor, supporting both GLAIC and Farm Bureau policies.. RESPONSIBILITIES Underwriting Support Specialist - GLAIC Responsibilities Acquire and maintain in-depth product, underwriting, and technical...

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking a Systems Specialist to join our growing team. This position is responsible for set-up and ongoing maintenance of clients in our employee benefit administration system, Employee Navigator. Responsibilities: Configure customized benefit...

Position Title Check Operations Specialist   Location Jackson, MI 49201   Job Summary The Check Operations Specialist for Item Processing is responsible for ensuring the accuracy, compliance, and timely processing of check-related transactions and remittances. This role supports critical operational functions including data validation, exception handling, and customer adjustments.   Job Responsibilities: File Review and Data Accuracy Review and correct incoming check file data to ensure accuracy and completeness prior to processing  Identify and resolve discrepancies Ensure timely handling to minimize customer impact and regulatory risk Account and Transaction Reconciliation Perform daily reconciliations of general ledger transactions to ensure timely resolution of exceptions Monitor and resolve rejects, exceptions, and outstanding items within set timelines Participate in end-of-day balancing and reconciliation procedures Metric Reporting Maintain daily...

Description Summary: As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Care Team Representative Entry-level, Care Team Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near one of our dynamic Centers of Excellence📍 Southfield, MI : 300 Galleria Officentre, Southfield MI 48034 ✨ What we offer: A stable, consistent work environment —both in-office and virtual A comprehensive training program to help you support employees and...

Job Description The Manager, Placement, Commercial – Middle/Large (Fleet) reports to the Director of Placement and will serve as a direct contributor to the overall efficiency and optimization of our organization through development and deployment of all placement activities and projects.  This position will oversee placement strategies and carrier relationships specific to fleet transportation accounts, ensuring compliance with underwriting guidelines and optimizing market access for this specialized segment. This position is also responsible for carrying the organization’s reputation and professional manner of conducting business into dealing with customers, carriers and colleagues. Scope:      This role is responsible for managing carrier placement team members and supporting Commercial non-fleet internal rating process with select insurance carriers. In addition to core placement responsibilities, this role will manage fleet transportation risks. The manager will...

Shape how data becomes insight across our business. Location: Hybrid (Hastings, MI) or Fully Remote. Candidates in MI, OH, IN, IL, or WI preferred. Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. About the Role: The Data & Business Intelligence (BI) Development Manager provides leadership for Hastings’ Data, BI, ETL, and Analytics functions. This role is responsible for guiding strategy and execution across data architecture, data delivery, and reporting solutions while ensuring alignment with business priorities, governance standards, and cost-effective technology use. You will lead teams that design, build, and maintain scalable data solutions that support informed decision-making across the organization. What You’ll Do: Lead and develop Data, BI, and ETL teams, including staffing, performance management, coaching, and professional growth. Create a collaborative, inclusive team environment that values quality, customer focus, creativity, and efficiency....

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. We are recruiting for a Digital Marketing Specialist to join our team in Farmington Hills, MI .  This role is hybrid, three days in the office and two from home. POSITION SUMMARY: Develop and execute digital marketing initiatives that advance company strategy, strengthen brand presence, and enhance customer...

Make your mark as a trusted expert in resolving casualty claims. Location: Hybrid (Hastings, MI) or Fully Remote. Candidates in MI, OH, IN, IL, or WI preferred. Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. About the Role:  The Senior Casualty Claims Representative investigates, evaluates, and resolves routine to moderate casualty claims while ensuring timely service and fair outcomes for all parties involved. This role is central to our commitment to responsive, effective claims handling and serves as a key partner to our customers and agency force.  What You’ll Do:  Manage a personal caseload of casualty claims within company policy and legal guidelines. Communicate regularly with insureds, claimants, agents, and vendors to guide the claim resolution process. Apply appropriate coverage analysis, documenting rationale and engaging leadership as needed. Investigate, evaluate, and settle claims promptly and fairly. Identify and pursue...

Job Description About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: Acrisure is looking for a dedicated specialist in operations who has a keen interest in sales process and enablement. As a Revenue Operations Analyst, you will work with a team of other specialists to guide and grow the sales organization, leveraging a combination of technology and top tier...

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: This is an exciting opportunity to join this growing team and immediately make an impact to the overall success of the company. If you are interested in collaborating with good people who celebrate entrepreneurialism and work with commonality of purpose, Acrisure is the place for you. To...

Description Summary: A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is accountable for achieving the pricing benchmark as established by management and will work with Capital Markets and production personnel to minimize the use of extension fees and any other fees/costs that reduce profitability. S/he will communicate an outgoing and friendly professional demeanor not only to customers but to colleagues as well. * Job must be onsite and can only be filled in one or multiple locations. This role will be onsite at our Huntington Tower Detroit MI or Port Huron, MI or Columbus OH, or Boardman , OH or Byron Center, MI. Duties & Responsibilities: Work Items for Retail, TPL, Correspondent and Broker. Process lock extension and shortages. Manual changes including extensions, LLPA and loan criteria. Assist with Retail, TPL, Broker, Correspondent and HELOC...