03/20/2026
OBJECTIVE
To be responsible for establishing and executing the organization's IT Service Management function, ensuring that IT services are delivered reliably and consistently. To oversee the coordination of major incidents, drive problem management, and maintain queue health to minimize business disruption. To drive continual service improvement by building the company's knowledge management practice, developing data-driven reporting capabilities, and championing a culture of informed decision-making. To work cross-functionally, this role partners with teams across the organization to design and implement customer-oriented processes and workflows. To be highly adaptable, relationship-driven, and results-oriented. To be comfortable building structure from scratch as they are running established operations.
RESPONSIBILITIES
Oversee the major incident coordination process - ensuring the right people are engaged, communications to...
Michigan Farm Bureau Family of Companies
Lansing, MI, USA
Full Time
