132 operations team lead jobs found

Description We are seeking a Senior Engineer to lead the technical strategy and operations of our Knowledge Management (KM) ecosystem. This role is responsible for managing our knowledge platform (KC), driving integration with internal systems, and supporting our AI-powered summarization portal (AskKC). The ideal candidate is a strong technical leader who can operate across platform architecture, cloud infrastructure, and cross-functional collaboration.   This is a hybrid role requiring two days a week in the office in Plano, TX, Boston, MA, Portsmouth, NH, Indianapolis, IN or Columbus, OH.  You will be the technical point of contact for knowledge management systems, supporting decisions, driving modernization initiatives (including our golden copy/S3 source-of-truth strategy), and ensuring operational excellence across incidents, access management, and integrations. Hiring Manager: Deepa Menon Key Responsibilities  Platform & Architecture...

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.  Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK, and Europe. The following...

Description **This role is posted as a range between two levels with final grade level determined based on the selected candidate’s experience. The salary range reflects the lesser of two levels.    Role Summary North America Programs & Delegated Authority has been tasked with scaling from ~$200M to $1B in GWP by 2030. The Head of Delegated Authority Management is a key leadership role responsible for building the governance, diligence, onboarding, risk monitoring, and offboarding capabilities needed to support that growth.   The role owns the end-to-end execution of the delegated authority management framework for North America, ensuring delegated arrangements are evaluated, approved, launched, monitored, and exited in a controlled, consistent, and scalable way. This includes new opportunity diligence, partner approval, onboarding readiness, ongoing governance, delegated authority risk monitoring, issue escalation, audit coordination, control...

Description Role Summary: North America Programs has been tasked with scaling from approximately $200M to $1B in GWP by 2030. The Head of Bordereaux & Reporting is a key leadership role responsible for building and scaling the bordereaux, reporting, and data capabilities required to support that growth across a rapidly expanding delegated authority portfolio, as well as select delegated authority business supported across other profit centers.   The role owns the end-to-end bordereaux operating model for North America Programs & Delegated Authority, including onboarding, ingestion, validation, reconciliation, governance, and reporting. The position is responsible for ensuring timely, accurate, and scalable data delivery across underwriting, finance, claims, actuarial, compliance, and reinsurance functions while establishing the operational standards, controls, and reporting capabilities required to support significant portfolio growth.   In...

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.  Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The Opportunity: The Associate Director, Clinical...

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description: The Lead Underwriter is responsible for leading underwriting operations within a specialized segment, driving profitability through strategic risk selection and portfolio management. This role provides leadership and oversight to underwriting teams while ensuring adherence to company standards and regulatory requirements. The core function of this role centers on balancing underwriting authority with...

Primary Details Time Type: Full time Worker Type: Employee The Opportunity The purpose of this role is to lead and support the delivery of business change. This involves analyzing designated areas to identify challenges, opportunities, and solutions, as well as partnering with stakeholders to enhance efficiency, growth, and problem-solving within the organization. Additionally, the role focuses on developing and enhancing a Business Analysis team, ensuring the successful execution of strategic initiatives through leadership and project delivery. Location: Atlanta, GA; Boston, MA; Chicago, Il; Marblehead, MA; Plano, TX; Edina, MN; New York City, NY; or remote Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week   The salary range for this role is between $130,500-$195,500 Your new role Drive the development and refinement of Business intelligence deliveries by analyzing business...

Description Liberty Mutual Investments (LMI) is seeking an Analyst to join its Investment Operations Shared Services Team supporting the reconciliation function of invested assets. The Shared Services Reconciliation Team plays a critical role in ensuring the accuracy and integrity of investment data across multiple asset classes. Our team supports various investment types, including public equity, investment-grade and high-yield debt, structured credit (MBS/CMO), private credit, bank loans, and derivatives.   The Analyst will work closely with team members to fulfill reconciliation mandates, ensure operational efficiency, and enhance internal controls. The successful candidate will contribute to fostering an environment of continuous improvement and participate in initiatives aimed at increasing automation and process optimization.   Key Responsibilities: Perform reconciliation of cash, custodians, positions, and transactions between the...

The Supervisor, Credentialing & Regulatory Operations role is accountable for leading operational execution and regulatory compliance across dental provider credentialing, recredentialing, and state‑specific provider verification activities. This leader oversees multiple teams responsible for ensuring accurate, timely, and compliant provider onboarding and directory maintenance, with a strong focus on customer experience, operational excellence, and scalable execution. You will lead and develop teams of credentialing and verification professionals while partnering with compliance, operations, and technology stakeholders to ensure Guardian meets state‑specific regulatory requirements and service‑level expectations. Through disciplined workload oversight, process coordination, and thoughtful deployment of digital and automation capabilities, you will help drive sustainable, high‑quality outcomes that support Guardian’s dental growth strategy, including Medicare Advantage...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   We are seeking a highly skilled Senior Data Protection Engineer to join our IT Security organization in Worcester, MA or in a remote capacity. POSITION SUMMARY: In this role, you will provide subject matter expertise on complex initiatives and be responsible for building, maintaining, and enhancing data protection, threat detection, and response capabilities. You will collaborate across the InfoSec team and business units to strengthen the organization’s cybersecurity posture.  You are a strong communicator and relationship builder who can influence stakeholders, drive consensus, and lead action. This role also includes mentoring junior engineers and modeling core organizational values....

Description   This position may have in-office requirements dependent upon candidate location.   Job Summary :   In this role, you will be a key piece of the team that provides full economic and analytical support and drives the profitable growth of the $2.6 billion personal specialty lines of business. Specifically, you will lead the actuarial work of the newly launched Pet Insurance line by working closely with a wide range of stakeholders throughout the organization. In 2025, this line surpassed $12 million in premium, with aspirations to cross into 9-figures within several years. The key responsibilities of this role are to perform actuarial rate indications of the pet insurance products, provide external actuarial support to Departments of Insurance, construct rate strategies, evaluate and monitor product performance, and provide other analytical services with actuarial and line-of-business expertise. As a member of the Specialty Economics...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This position is part of our ongoing efforts to optimize the PL Sales & Distribution team growth strategy.  The selected hire must currently reside within the assigned territory or relocate to it.  Territory: New England This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program. #LI-MS1 #LI-REMOTE Job Description Summary At Nationwide, we find purpose in...

Description   The Company Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty) and is responsible for powering Liberty’s strategy amid profound change in global capital markets. With deep expertise in fixed income, equity, and alternative strategies, LMI invests $120+ billion ( as of 12/31/2025 ) of capital globally, taking a long-term approach across its integrated platform and has a team of over 350 investment, finance, and operations professionals located in Boston, MA, and New York, NY.    LMI has a clear purpose: build enduring businesses side-by-side with our partners, drive economic growth, and generate superior risk-adjusted returns that power Liberty’s strategy and secure its promises. We offer the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our PL Underwriting team is currently seeking a Sr. Underwriting Manager in our Worcester, MA location.  This is a full time, exempt role. This role is a hybrid opportunity. POSITION OVERVIEW This position has responsibility for managing a group of employees within Personal Lines Underwriting. This role is responsible for overseeing the growth and profitability of the personal lines underwriting department. The role leads a team and builds a highly engaged workforce to achieve key business strategies of the organization. Additionally, they plan and oversee the implementation of business initiatives and programs, including underwriting acumen and world class risk decision...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines Underwriting team is currently seeking a Underwriting Manager in our Worcester, MA location. This is a full time, exempt role. This role is a hybrid opportunity. POSITION OVERVIEW This position has responsibility for managing a group of employees within Personal Lines Underwriting. This role is responsible for overseeing the growth and profitability of the personal lines underwriting department. The role leads a team and builds a highly engaged workforce to achieve key business strategies of the organization. Additionally, they plan and oversee the implementation of business initiatives and programs, including underwriting acumen and world class risk...

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.  Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The Opportunity   Sun Life's Digital Strategy...

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.   Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. Location: Wellesley Hills, MA, with...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a motivated individual to join our team as an Insights and Reporting Lead, Group Benefits. In this role, you will support the Group Benefits Underwriting team on all business insights and analytics needs. This is a visible role where you will have the opportunity to make an impact and work directly with leadership. You will report to the Head of Finance for Underwriting & Operations, Group Benefits. You will Be responsible for identifying and reporting Underwriting and Inforce book insights including but not limited to persistency, rate, pricing, and profitability. Have demonstrated a record of building scalable reporting packages with “metrics that matter.” Be a storyteller with extensive experience developing and presenting executive level insights, identifying emerging trends, understanding of most...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Director, Integrated Marketing Strategy PRIMARY PURPOSE : The Director, Integrated Marketing Strategy & ABM leads the development and execution of integrated marketing campaigns that align brand, demand generation and account-based marketing (ABM) strategies to drive pipeline growth, executive engagement and strategic account penetration. This role partners closely with sales, business development, product/service line leaders, creative, communications, digital...

Description The Company  Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.    LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do best.   Our portfolio spans a broad spectrum of public and private investments, and we are committed to expanding our...