93 retail service operations team leader jobs found

Description Senior Analyst, Direct Operational Analytics — KPI Team Want to help shape the performance of our multi-billion dollar direct-to-consumer personal lines business? The Direct Operational Analytics KPI team is looking for a highly motivated Senior Analyst to help monitor, explain, and forecast performance across Liberty Mutual’s Direct channel, which encompasses both digital and call center sales analytics. In this role, you’ll turn complex data into actionable insights that influence real-time operational decisions and financial planning. You’ll analyze funnel performance, identify drivers of KPI movement, investigate emerging trends, and help business partners understand what is happening, why it is happening, and what actions to consider next. This is a highly collaborative and visible role that partners closely with adjacent Analytics teams like Media and Strategic Partnerships, Finance, and Operational Data & Reporting. It is ideal...

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.  Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   The Hanover is seeking a motivated and detail-oriented Senior Staff Auditor to join our Internal Audit Department . In this role, you will execute risk-based audit engagements, evaluate the effectiveness of internal controls, and assess operational, financial, and regulatory risks across the organization. You will partner with business leaders and stakeholders to identify opportunities for process improvement, strengthen controls, and support Hanover’s commitment to sound governance and risk management. The ideal candidate is a collaborative and analytical professional with strong critical thinking and communication skills who thrives in a dynamic environment and is passionate about adding...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   The Hanover is seeking a motivated and detail-oriented Senior Staff Auditor to join our Internal Audit Department . In this role, you will execute risk-based audit engagements, evaluate the effectiveness of internal controls, and assess operational, financial, and regulatory risks across the organization. You will partner with business leaders and stakeholders to identify opportunities for process improvement, strengthen controls, and support Hanover’s commitment to sound governance and risk management. The ideal candidate is a collaborative and analytical professional with strong critical thinking and communication skills who thrives in a dynamic environment and is passionate about adding...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   The Hanover is seeking a motivated and detail-oriented Senior Staff Auditor to join our Internal Audit Department . In this role, you will execute risk-based audit engagements, evaluate the effectiveness of internal controls, and assess operational, financial, and regulatory risks across the organization. You will partner with business leaders and stakeholders to identify opportunities for process improvement, strengthen controls, and support Hanover’s commitment to sound governance and risk management. The ideal candidate is a collaborative and analytical professional with strong critical thinking and communication skills who thrives in a dynamic environment and is passionate about adding...

Position Summary The Head of Underwriting Design Lab is a newly created leadership position charged with leading Guardian’s highly visible lab-based approach to underwriting transformation across the Life and Disability businesses. You will report directly to the Head of Business Operations and Experience who is part of the Financial Protection and Retirement Solutions (FPRS) leadership team. This leader will shape and run the dedicated Underwriting Design Lab, bringing together Underwriting, New Business Operations, Technology, Data Science, Artificial Intelligence Strategy and Product Management, Product, Risk, Legal, Compliance, Talent, and Finance, amongst other critical stakeholders to redesign the end-to-end purchase and underwriting journey. While some resources will report directly to the Head of Underwriting Design Lab, others will have a dotted line reporting relationship. This program is part of Guardian Labs, an enterprise-wide initiative established to elevate, and...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Grounds - Landscape department is seeking a Facilities Grounds Technician to join our growing team in our Worcester, MA Corporate offices.    POSITION OVERVIEW: work ethic, strong communication and organizational skills, effective time management, and problem solving skills in order to provide a high quality aesthetic standard throughout the Hanover campus. Must be able to work as a team member or alone in order to maintain and enhance a high-end quality turf and landscape throughout the campus. Performs work in accordance with Hanover’s safety standards and regulatory agencies (OSHA). The Senior Facilities Grounds Technician is classified as essential personnel and, as such, is...

Description At Liberty Mutual, technology isn't just a part of our business — it's what drives us forward. We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. This is a hybrid role requiring 2 days in the office a week in Boston, Portsmouth, or Indianapolis **This is a U.S. based role** We are seeking a Senior Data Engineer with strong analytical skills to join our growing Data and Analytics Engineering team in the Frontier and PL Distribution space. This is an exciting opportunity for an engineer who brings a blend of technical data engineering expertise and business analyst instincts — someone who not only builds data solutions but deeply understands the data they work with and the business problems they solve. Operating as an agile team within a Fortune 100 company, you...

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. The...

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide....

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Job Summary The Arch Catastrophe Management team is seeking a Vice President, Business Engagement & Delivery Manager to lead the integration of catastrophe analytics into business decision-making across the organization. This role will serve as the critical link between analytics, underwriting, and actuarial teams—ensuring that insights are not only delivered, but fully embedded in how we manage portfolio risk, capital, and performance. The ideal candidate combines deep catastrophe analytics expertise with strong business acumen, platform thinking, and a proven ability to drive cross-functional alignment and impact. Primary Responsibilities Strategic Business Partnership...

Description Do you want to shape future product offerings within USRM by helping the Personal Lines Specialty Team build best-in-class products across the portfolio while working to simplify our business by defining complex problems and recommending solutions?   The US Retail Markets PL Specialty Product organization is hiring a Consultant for the Specialty Frontier and Product Development team. This role will split time between Frontier work—driving product convergence, Legacy Book consolidation, and operationalization of our go-forward products—and Specialty product development—researching, incubating and implementing new product concepts. You will partner with cross-functional Specialty Product teams to drive alignment on your recommendations and ensure they are incorporated into our go-forward Frontier offerings.   This role offers the opportunity to gain exposure to different products and programs within the Specialty portfolio. You can expect to...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This position is part of our ongoing efforts to optimize the PL Sales & Distribution team growth strategy.  The selected hire must currently reside within the assigned territory or relocate to it.  Territory: New England This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program. #LI-MS1 #LI-REMOTE Job Description Summary At Nationwide, we find purpose in...

Discover a Career That Empowers You - Join HUB International At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it. In 2026, Newsweek named us one of America's Greatest Workplaces for Culture, Belonging, and Community, and one of America's Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault's 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve. We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and...

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.   WHAT WE’RE LOOKING FOR The Personal Lines Director drives the overall strategic vision and growth of the assigned Regional Personal Lines department. The Director is responsible for setting long-term strategies, aligning departmental goals with the company's broader objectives, and ensuring that the Personal Lines operations contribute significantly to profitability, market share expansion, and client satisfaction.  The Director oversees the Personal Lines Department Manager, making high-level decisions on...

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.   In this Service Desk Engineer role, you will be responsible for collaborating with our internal stakeholders, providing them with effective technological solutions and exemplary support. As a key point of contact, you will troubleshoot, diagnose, and resolve a wide range of hardware, software, mobile device, and endpoint management issues. Your exceptional problem-solving abilities and customer-first mindset will ensure that our users receive...

Description Do you want to be part of a dynamic, high-performing marketing team where creativity meets analytical rigor? Do you thrive at the intersection of paid media ownership and data-driven optimization? If so, we want to hear from you.   As an Associate Marketing Manager, Advertising and Social Media , you will serve as the primary owner of our paid advertising and organic LinkedIn programs for our Global Risk Solutions North America commercial insurance organization. You will play a key role in driving media strategy, managing end-to-end campaign execution, and optimizing performance across media channels. You will partner with Marketing Strategy, Creative Services, and cross-functional teams to develop and deliver advertising and social programs that drive brand awareness, consideration, and preference among insurance brokers and buyers and align to key business priorities.   If you are a strategic thinker, advertising-savvy executor, and...

Description Do you want to be part of a dynamic, high-performing marketing team where strategy meets technical execution? Do you thrive at the intersection of digital channel ownership and data-driven insights? If so, we want to hear from you.   As Associate Marketing Manager, Email & Digital Channels , you will serve as the  primary owner of our email marketing channel for our Global Risk Solutions North America commercial insurance organization. You will play a key role in driving strategy, managing end-to-end execution, and optimizing performance across our email program. You will partner with marketing managers, creative services, enterprise platform partners, and cross-functional teams to develop and deploy email strategies, campaigns, and digital experiences that align to key business priorities. Beyond email, you will bring your digital fluency to bear across our broader channel mix, including social media, advertising, and web, serving as a...

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: Location : We support US flexible working arrangements in the contiguous 48 states, however this position is an on-site role at our US headquarters in Wellesley, MA. At Sun Life, we look for optimistic people who want to make life brighter for our  Clients . We understand...

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. The...