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support specialist Massachusetts

43 support specialist jobs found

Covenir
03/23/2025  
Customer Support Specialist
Job Summary: We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities. Job Description: We Are : Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing. You Are : Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a...
Covenir Worcester, MA Full Time
The Baldwin Group
05/29/2026  
Sr. Client Service Specialist, Commercial Risk - IAS Northeast
POSITION SUMMARY: The Sr Client Service Specialist, Commercial Risk works closely with advisors, line-of-business specialists, and dedicated client servicing professionals to analyze client data, evaluate needs, and help create effective risk management solutions designed to meet clients’ financial goals. PRIMARY RESPONSIBILITIES: Prepares premium allocations. Prepares and updates draft renewal proposals. Prepares documents for presenting risks to market. Prepares applications, summaries of insurance, and other coverage related documents. Assists client service teams in the preparation of presentation materials. Analyzes and summarizes complex data and compiles reports without supervision. Records data into appropriate insurance company and firm software programs. Processes complex audits and complete audit worksheets. Reviews contract requirements for complex cert requests. Reviews quotes in depth. Quotes flood and builder's risks policies as requested by an...
The Baldwin Group Boston, MA Full Time
Tokio Marine HCC
05/28/2026  
Senior Underwriter
Help us insure it Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust. At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what’s next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference. Role Overview Makes underwriting recommendations and decisions to protect the financial assets of the company and the carrier. Reviews proposal requests to evaluate, classify, and rate each risk to determine...
Tokio Marine HCC MA Full Time
Guardian
05/27/2026  
Senior Individual Disability Claims Specialist (Remote)
At Guardian, we live our Purpose every day. As champions of wellbeing for ourselves, our communities, and consumers, we focus as a team to turn what's possible into a reality. We create experiences for you to grow and enrich your career and future as a Senior Individual Disability Claims Specialist. We believe in your aspirations for purpose, leadership, and achievement in your professional and personal lives. Are you an experienced claims professional looking to advance your career? The next step is here with Guardian in the role of Senior Individual Disability Claims Specialist where you will use your creative mindset, persuasive writing, and investigative skills to dig deep resolving complex claim and policy matters, while partnering with other professionals offering nationwide travel opportunities representing Guardian with outstanding service putting our clients first. If you are ready to bring your experience, business acumen and innovative thinking, we will bring...
Guardian Pittsfield, MA Full Time
The Hanover Insurance Group
05/26/2026  
Corporate Communications Specialist
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Corporate Marketing & Communications team is currently seeking a Corporate Communications Specialist in our Worcester, MA location.  This is a full time, exempt role. This role is a hybrid arrangement.   POSITION OVERVIEW: Our Corporate Communications team is responsible for the company’s internal and external communications, including corporate and business unit media relations, public relations, social media, online reputation, advertising, employee communications, issues management, and special situations. The team also provides communications support to its investor relations, government affairs and community relations groups. This role helps support the development, execution...
The Hanover Insurance Group Worcester, MA
Flagstar Bank
05/26/2026  
Credit Products Specialist I - ESOP Finance
Position Title Credit Products Specialist I - ESOP Finance   Location Foxboro, MA 02035   Job Summary The Credit Products Specialist I - ESOP Finance supports the underwriting, structuring, and management of commercial credit relationships. This role exists to provide critical financial analysis, assist in risk assessment, and ensure sound credit decision-making. As a key partner to Relationship Managers (RMs), this position helps structure new loan transactions, conduct portfolio monitoring, and identify potential risks. The role provides foundational credit expertise and exposure to client relationships, supporting the bank’s commitment to responsible lending and portfolio growth. Candidate would be joining the newly established ESOP Finance Group, which is involved in ESOP-related leveraged buyouts of privately held companies throughout the United States. This group is a strategic priority for the Bank as ESOP-related financing is expected to grow significantly over the...
Flagstar Bank Foxborough, MA Full Time
Intact Insurance Specialty Solutions
05/22/2026  
Actuarial Specialist (Hybrid)
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, We commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.  Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following...
Intact Insurance Specialty Solutions Boston, MA Full Time
QBE
05/22/2026  
Claims Specialist - Accident and Health
Primary Details Time Type: Full time Worker Type: Employee Claims Specialist - Accident and Health Location: USA – MA, Marblehead; Atlanta, GA Work Arrangement: Hybrid or Remote   The salary range for this role is:  $76,000-125,500K The Opportunity The purpose of this role is to provide exceptional claims service to customers by managing complex claims effectively. This includes assessing policy coverage, investigating, evaluating, and negotiating claims, as well as collaborating with suppliers and stakeholders while offering technical support. Responsibilities: Support the implementation of the Claims strategy to enable the delivery of overall business targets. Maintain current knowledge of insurance guidelines, policy changes, and modifications. Maintain good client relationships with insured individuals, agents, service providers, and the general public. Provide claim management for various types of insurance claims. Identify and...
QBE Marblehead, MA Full Time
Sun Life
05/21/2026  
Senior Client Relationship Executive
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.   Job Description: What you will do: The Senior Client Relationship Executive (SCRE) is responsible for the overall relationship and financial management of our most complex clients including, but not limited to: Large clients or blocks of clients with complex benefit plans and administration requirements Clients...
Sun Life Wellesley, MA Full Time
Arbella Insurance
05/20/2026  
IT Technical Specialist II - Voice
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella...
Arbella Insurance Quincy, MA Full Time
Intact Insurance Specialty Solutions
05/20/2026  
Instructional Design Specialist - Operations (Hybrid)
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.  Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following...
Intact Insurance Specialty Solutions Canton, MA Full Time
HUB International
05/20/2026  
Associate Producer - Private Equity
Discover a Career That Empowers You — Join HUB International! At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring...
HUB International Boston, MA Full Time
Salem Five Insurance
05/15/2026  
Sales Enablement & Loan Officer Recruiting Specialist
Salem Five is a growing regional financial services organization with a rich history of over 170 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.   The Sales Enablement & Loan Officer Recruiting Specialist...
Salem Five Insurance Salem, MA Full Time
Liberty Mutual
05/14/2026  
Senior Technical Claims Specialist, Construction Complex
Description Senior Complex Construction Claims Specialist — Complex CGL & Construction Liability (Litigated, $500K+)   Overview Liberty Mutual’s Specialized Claims group has an immediate opening on our Complex Construction Claims Team. We’re seeking an experienced claims professional who thrives on challenging, high-exposure commercial casualty matters arising from construction operations — including complex Commercial General Liability (CGL) and Construction Injury/Liability claims (all litigated or high-exposure losses $500,000+). You will own matters end-to-end, managing coverage and liability strategy, directing investigations and experts, coordinating litigation and outside counsel, and driving timely, defensible resolutions for our Construction Industry accounts. (Note: this role does not handle construction defect claims.)   Th ere is a strong preference for the selected candidate to live within 50-mile radius of one of the listed hub...
Liberty Mutual Boston, MA Full Time
Dual North American - Howden Group Holdings
05/13/2026  
Insurance Advisor
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using...
Dual North American - Howden Group Holdings Taunton, MA Full Time
Dual North American - Howden Group Holdings
05/12/2026  
Insurance Consultant
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Howden Life & Health are an award-winning* specialist life and health broker. From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always...
Dual North American - Howden Group Holdings Gloucester, MA Full Time
Allstate
05/10/2026  
Insurance Litigation Paralegal (Remote – Massachusetts)
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Join Allstate’s Insurance Litigation team as a Paralegal Specialist, where your contributions will be essential to supporting complex insurance defense matters and delivering strong legal outcomes for our insureds and internal clients. You’ll play a critical role throughout the litigation life cycle, with a strong emphasis on discovery management and court filings — from responding to complaints and handling extensive written discovery, to supporting arbitration and trial preparation. With hands-on training and mentorship from a...
Allstate MA Full Time
Dual North American - Howden Group Holdings
05/08/2026  
Renewals Adviser
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. KICK START YOUR CAREER WITH HOWDEN We are an award-winning specialist life and health Insurance broker. Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We...
Dual North American - Howden Group Holdings Gloucester, MA Full Time
Liberty Mutual
05/04/2026  
Appraisal Claims Specialist - Sign on Bonus
Description  Join our team as an Auto Damage Appraisal Professional, where every day brings a new challenge and your energy, positivity, and passion make the difference. If you thrive in a high-volume environment and enjoy solving problems this is the opportunity for you!   Competitive pay plus a $5,000 sign-on bonus for the right candidate.  Apply today and turn your expertise into impact!    This position is located in Danvers and Medford, Massachusetts    As a Field Auto Damage Appraiser, you will be completing quality appraisals of damaged vehicles, in the field, to restore vehicles to their pre-damage condition. You will complete moderate to higher complexity claims within assigned authority limits. Daily expectations include originals, total loss opinions, auto body shop, independent adjuster appraisal re-inspections, and supplemental appraisals. You will provide Best-In-Class service to our internal and external customers....
Liberty Mutual Danvers, MA Full Time
Hiscox
05/01/2026  
Sales Operations Lead
Job Type: Permanent Build a brilliant future with Hiscox   Sales Operations Lead Department: Operations Delivery (Sales) Location: US (Boston, MA preferred) | Hybrid Reports to: Sales Delivery Director Type: Full‑time Role Purpose: The Sales Operations Lead runs the day‑to‑day Sales delivery capability across SGS and/or internal teams. This leader is accountable for operational execution, team management, workforce planning, service levels, and performance outcomes for sales support and sales process operations. Unlike the Sales Excellence Lead (continuous improvement/process design), this role is focused on operational delivery: ensuring the sales engine is staffed, trained, scheduled, well‑tooled, compliant, and consistently meeting targets. Core Responsibilities: • Operational Leadership & Execution: - Own daily Sales operations performance (queues, schedules, real‑time management, SLAs, KPIs). - Manage SGS or internal delivery...
Hiscox Boston, MA Full Time

 

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