21 customer service team lead jobs found in Neenah

Summary: Our Personal Lines Policy Specialist reviews data and correspondence for new submissions and existing policies by verifying information is accurate and complete. Processes changes and updates to the policy according to company policies and procedures. Consistently meets expectations for quality, accuracy, and timeliness.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for...

Summary Provides excellent service to policyholders, agents, adjusters, and coworkers over the phone and through written communication. Researches, reviews, prepares initial gathering of information for the Underwriting team to review and determine acceptable risk.  Provides follow-up as necessary.  Consistently meets expectations for quality, accuracy, and timeliness.  Works closely with Personal Lines Underwriters, jewelers, agents and policyholders to fulfill customer and business requests. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products,...

Summary: Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication.  Uses general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. The position involves handling both inbound and outbound customer interactions. Anticipated start date: November 9th, 2026 Post training hours will include Monday 9:30-7, Tuesday-Thursday 10:30-7 and Friday 10:30-6. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven...

Summary: Customer Care Insurance Specialist respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.  Anticipated start date: October 26th, 2026 Post-training hours will include Monday 9:30-7, Tuesday-Thursday 10:30-7 and Friday 10:30-6. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and...

Summary The Client Service Representative (CSR) is responsible for facilitating renewals, providing support to specific producers, and addressing daily client inquiries and issues. The position involves account support for Property & Casualty accounts and might also include support for Specialty business. This role requires a licensed individual, with industry designations preferred (CISR, CIC, or similar).   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most...

Summary The Product Team Intern will assist in a wide variety of projects supporting our Product teams. This individual will work alongside product analysts and regulatory compliance analysts, learn about insurance, data analytics, finance and accounting, regulatory compliance, and the jewelry industry, providing experience that will help prepare them for a career in any of these areas after graduation. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.  As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor...

Summary  As a Data Science Intern at Jewelers Mutual, you will support the Product/Analytics team in analyzing datasets to derive actionable business insights. You will work alongside data scientists and cross-functional stakeholders to understand data needs, assist with analyses, and help translate findings into recommendations that support product and pricing decisions. This internship, based in our Neenah, WI office for Summer 2027, offers hands-on experience applying analytical and statistical methods to real business problems. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.  As a technology focused organization, we embrace cutting-edge tools and data-driven...

Summary: The Quality Assurance Analyst monitors and analyzes the interactions between the contact center agents and customers to ensure agents are performing to standards. The Quality Assurance Analyst provides feedback to supervisors, managers, and agents regarding the agent performance. The Quality Assurance Analyst works with our training staff to identify training and coaching trends that may need to be addressed. This position is also key in recognizing any and technology implementations that may be necessary to enhance the customer experience. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and...

Summary: The IT-Software Engineering Intern will participate in connecting internal systems and integrating with external partners and vendors. They will collaborate with application teams across the organization to support data flows, troubleshoot integration issues, and contribute to building scalable, secure, and efficient interfaces. This role offers exposure to real-world enterprise systems and the opportunity to learn integration best practices in a dynamic, cross-functional environment. WHY Jewelers Mutual:  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our...

Summary: We are seeking a motivated and detail-oriented intern to join our Analytics team for the summer. As an intern, you will play a key role in supporting the team’s analytical and reporting needs to gain hands-on experience across multiple facets of the jewelry and insurance industry. This is an excellent opportunity for students interested in working with large data sets, uncovering insights through analysis, and creating compelling data visualizations. You will have the chance to develop technical skills, build professional experience, and explore a career in analytics. WHY Jewelers Mutual:  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization,...

Summary The Jewelers Mutual Claims Internship position is designed to offer challenging and rewarding experiences related to Personal Lines claim tasks and responsibilities. The program is ideal for students looking for professional development within a customer-facing team charged with adjudicating $100M in personal jewelry insurance claims annually. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.  As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new...

Summary The objective of Jewelers Mutual’s Internal Audit Internship is to provide interns challenging and rewarding experiences related to internal audit responsibilities and processes. The Internal Audit Intern will assist with financial and operational audit activities across the business. This position will work under close guidance from audit staff, gaining hands-on exposure to internal controls, audit methodology, and Jewelers Mutual’s operations while contributing to real audit engagements. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.  As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our...

Summary The Web & Digital Marketing Intern gains hands-on experience on the search, website, and AEO side of Jewelers Mutual's Marketing/Digital Experience team. This role supports website content publishing, SEO and AEO fundamentals, and analytics reporting under the direction of the Digital Marketing Specialist. It is designed as a learning pathway into web-focused digital marketing careers: CMS management, technical SEO, AI/LLM search optimization (AEO), and data-driven decision-making.  This is a developmental role that builds toward greater ownership over time. The primary goal is to build fluency in the tools and workflows that support strategic web/SEO decisions, with structured opportunities to present learnings and take ownership of a defined project by the end of the term.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted...

Summary The objective of Jewelers Mutual’s Finance Internship is designed to provide interns challenging and rewarding experiences related to accounting responsibilities and processes. The program is ideal for students with an Accounting major, looking for functional development who have a proven track record of excellent academic performance and a high level of ethics. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.  As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people,...

Summary The Jewelers Mutual Industry Relations Intern position offers a dynamic opportunity to gain hands-on experience supporting a variety of industry events. This position provides exposure to strategic planning, event coordination, and effective communication within a professional environment. It is ideal for students eager to strengthen their skills in organization, collaboration, and process management while contributing to meaningful industry initiatives. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.  As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer...

Summary Jewelers Mutual’s sales team is comprised of three primary functions: business development, account management, and sales support.  This entry level role would focus on one of these key functional areas and support overall business growth within Jewelers Mutual. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.  As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.  We’re dedicated to fostering growth...

Summary We are seeking a motivated and detail-oriented intern to join the Jeweler Solutions team for the summer. This internship offers hands-on experience across multiple facets of the jewelry and insurance industry, with a focus on operations, technology, and customer support. The ideal candidate will assist in several key projects aimed at optimizing team workflows, improving customer experiences, and supporting strategic initiatives. This is an excellent opportunity for a student looking to gain experience in business operations, data analysis, and process improvement. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we...

Summary: The Product Reporting Associate supports the finance function by delivering accurate, timely financial and product-level reporting that drives underwriting, pricing, and business decisions. This role combines financial acumen with analytical rigor to produce variance analysis, reconciliations, and insights that align with P&C insurance product performance, regulatory reporting, and risk management objectives. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s...

Summary Jeweler Mutual's HR Internship is designed to provide professional, real world experience! This internship will provide hands-on experience with HR systems and operations, HR data management and system implementations, develop business process documentation skills, participate in enterprise change management initiatives, and learn about benefits, compliance, employee records, and HR policy administration. This position is required to be hybrid (mostly in-office, opportunity for remote days) based out of our Neenah, WI headquarters. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our jeweler partners. The Account Manager is responsible for developing personalized approaches to drive results across the entire suite of solutions offered to the jeweler from Jewelers Mutual. This includes insurance referral programs, care plan, shipping solution, appraisal solution, asset protection, and any new solutions that are developed. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer the direction of the product(s)/program(s). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry...