16 jobs found in Neenah, WI

Summary: Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication.  Uses general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. Position involves handling both inbound and outbound customer interactions. Anticipated start date: September 28th, 2026 Post training hours will include Monday 9:30-7, Tuesday-Thursday 10:30-7 and Friday 10:30-6. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to...

DESCRIPTION: The Commercial Lines Manager is responsible for providing department-wide leadership for workflow improvement, operational efficiency, and underwriting quality governance across Commercial Lines. Reporting to the Vice President of Commercial Lines, this role supports all Commercial Lines Director teams and serves as a key leader in driving process modernization, increasing organizational capacity, and improving the underwriting experience for associates and agency partners.   A primary focus of this position is identifying, prioritizing, developing, and implementing workflow improvement initiatives that enhance efficiency, consistency, quality, and scalability across the Commercial Lines organization. The Manager collaborates with leaders across the department to streamline processes, eliminate inefficiencies, leverage automation opportunities, and improve overall underwriting effectiveness. In addition, the Commercial Lines Manager is responsible...

DESCRIPTION:  The Commercial Lines Director is responsible for leading an underwriting territory to achieve profitable growth, retention, underwriting excellence, and agency satisfaction. Reporting to the Vice President of Commercial Lines, this role is accountable for portfolio performance, agency management, talent development, and successful execution of departmental strategies. The Director partners closely with the Commercial Lines Manager and other business leaders to drive underwriting consistency, operational effectiveness, and continuous improvement while ensuring strong agency relationships and exceptional customer service. RESPONSIBILITIES: Develop and execute underwriting strategies that support profitable growth, retention, portfolio management, and agency relationship objectives Monitor underwriting performance, loss trends, agency results, and market conditions to achieve financial and business goals Provide leadership and direction on...

The Information Security Engineer is responsible for designing, implementing, and maintaining the technical safeguards that protect the organization’s systems, networks, and data. This role involves evaluating security technologies, responding to incidents, and collaborating with IT and business teams to ensure secure architecture and operations. The engineer plays a key role in proactively enhancing the organization’s overall security posture. This is a hybrid role, with the associate required to be in the office 3 days per week.   RESPONSIBILITIES: Configure, implement, monitor, and support security software/systems that will help ensure compliance with policies and procedures. This may include but is not limited to SIEM, Next Gen Firewall Management, Multi-Factor Authentication, Identity Management, Internal/External Certificate Authority, Network Access Control, Cloud access controls, Vulnerability Management, AppDev security and monitoring, etc Assists with the...

This position serves as a senior technical contributor within the IT Infrastructure team, responsible for designing, implementing, and evolving enterprise infrastructure platforms that support the organization's strategic objectives. The role balances architecture, automation, operational excellence, and modernization initiatives to ensure technology services remain secure, scalable, resilient, and reliable. This role is expected to independently lead infrastructure initiatives, drive technical designs, oversee disaster recovery readiness, mentor peers, and contribute to long-term infrastructure strategy.    As a Senior Infrastructure Engineer, you will provide expert-level leadership across cloud and hybrid infrastructure environments, with a primary focus on Microsoft Azure, Infrastructure as Code, and automation. You will solve complex technical challenges with minimal direction, influence architectural decisions, and partner with technical and business stakeholders to...

Summary Jeweler Mutual's HR Internship is designed to provide professional, real world experience! This internship will provide hands-on experience with HR systems and operations, HR data management and system implementations, develop business process documentation skills, participate in enterprise change management initiatives, and learn about benefits, compliance, employee records, and HR policy administration. This position is required to be hybrid (mostly in-office, opportunity for remote days) based out of our Neenah, WI headquarters. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and...

As an IT Service Desk Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and remote associates which may include users of all types and skill levels. This is an in-office role, requiring the associate to be in office 5 days a week. Responsibilities may also include hardware procurement and provisioning, asset management, mentoring, hardware and software testing, and some advanced troubleshooting and support. RESPONSIBILITIES: Provide excellent customer service and level 1 technical support as a member of our Service Desk team Serving as the initial point of contact within our IT Department, you will gather and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem Participate in the rollout and training of new technology solutions...

Summary The Claims & Survey Coordinator provides administrative and operational support for the General Agency's survey and claims functions. This position coordinates insurance surveys, tracks survey requirements and recommendations, maintains survey records, monitors claims activity, and serves as a liaison with vendors, carriers, adjusters, and internal stakeholders. The role ensures the timely collection, organization, and reporting of survey and claims information while supporting efficient agency operations.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our jeweler partners. The Account Manager is responsible for developing personalized approaches to drive results across the entire suite of solutions offered to the jeweler from Jewelers Mutual. This includes insurance referral programs, care plan, shipping solution, appraisal solution, asset protection, and any new solutions that are developed. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer the direction of the product(s)/program(s). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our large scale jeweler partners. The Key Account Manager is responsible for developing personalized approaches to drive results across the entire portfolio of jeweler offerings; insurance referral programs, care plan, asset protection, shipping solution, and all other programs. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer the direction of the product(s)/program(s). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With...

Summary: The Logistics Customer Service Representative (CSR) I is responsible for taking inbound & placing outbound customer phone calls for our Jewelers Mutual Shipping Solution product.  This is done by supporting clients’ needs and inquiries and carrying out the operational tasks necessary to deliver logistic services strictly in accordance with the company’s security protocols as outlined in standard operating procedures. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the...

Summary: Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.  Anticipated start date: August 31, 2026 Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our partners. The Key Account Manager is responsible for strategizing personalized approaches to drive results across key performance indicators tied to organizational business plans while balancing incoming requests. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer performance. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our small agency partners. The Associate Account Manager is responsible for servicing the small agency business to drive results across key performance indicators tied to organizational business plans while balancing incoming requests. Critical functions within this role include managing existing personal lines agency relationships and book of business and onboarding new partners efficiently while complying with all contractual agreements.  Additionally, this role will cultivate strong relationships to drive new business growth, train best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership and operations to appropriately steer the direction of the product(s)/program(s).  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the...

Summary The Jeweler Solutions Manager serves as the operational owner of assigned programs, responsible for monitoring program performance, maintaining profitability, and ensuring overall program health. This role manages the day-to-day execution and performance of programs while identifying opportunities to improve operational efficiency, customer experience, and financial results. The position works closely with P&L leadership, Product Management, Relationship Management, Legal, and Sales to evaluate program performance trends and coordinate adjustments needed to support program sustainability and growth. The role provides indirect leadership by coordinating cross-functional efforts and driving program initiatives that support overall business objectives. The Jeweler Solutions Manager plays a key role in ensuring programs remain competitive, financially sound, and operationally effective. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting...

Summary The Client Service Representative (CSR) is responsible for facilitating renewals, providing support to specific producers, and addressing daily client inquiries and issues. The position involves account support for Property & Casualty accounts and might also include support for Specialty business. This role requires a licensed individual, with industry designations preferred (CISR, CIC, or similar).   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most...