51 service leader jobs found in Worcester, MA

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines Underwriting team is currently seeking a Underwriting Manager in our Worcester, MA or Howell, MI location. This is a full time, exempt role. This role is a hybrid opportunity. POSITION OVERVIEW Under limited supervision and with significant independent judgment, supervises and coordinates the activities of personal lines underwriting staff to facilitate the growth and profitability of personal lines business. IN THIS ROLE YOU WILL: Ensures the profitability and growth of personal lines business, including: Supervises the underwriting function to ensure timely decision making, proper risk selection, pricing, and monitoring of business....

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines Underwriting team is currently seeking a Underwriting Manager in our Worcester, MA or Howell, MI location. This is a full time, exempt role. This role is a hybrid opportunity. POSITION OVERVIEW Under limited supervision and with significant independent judgment, supervises and coordinates the activities of personal lines underwriting staff to facilitate the growth and profitability of personal lines business. IN THIS ROLE YOU WILL: Ensures the profitability and growth of personal lines business, including: Supervises the underwriting function to ensure timely decision making, proper risk selection, pricing, and monitoring of business....

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims Department is currently seeking a Director Casualty Claims to join our growing team. This is an exempt, full time, hybrid role.    POSITION OVERVIEW:  Responsible for the strategic oversight and typically managing and leading Unit Managers and their employees within a Claims line of business or region. Delivers effective leadership, technical direction, performance management, communication, relationship building, decision making, and customer service. Develops and drives execution of our strategic initiatives and our most important processes to deliver high quality service and results. Participates in special projects and assignments. Responsible for assessing the present and...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims Department is currently seeking a Director Casualty Claims to join our growing team. This is an exempt, full time, hybrid role.    POSITION OVERVIEW:  Responsible for the strategic oversight and typically managing and leading Unit Managers and their employees within a Claims line of business or region. Delivers effective leadership, technical direction, performance management, communication, relationship building, decision making, and customer service. Develops and drives execution of our strategic initiatives and our most important processes to deliver high quality service and results. Participates in special projects and assignments. Responsible for assessing the present and...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Technology and Life Sciences Underwriting team is seeking an experienced Small Commercial Lines Technology Underwriter to join our growing team in Massachusetts and New York.   This is a full-time, exempt position with flexibility to work in a hybrid or fully remote arrangement.   POSITION OVERVIEW: Responsible for identifying, soliciting, underwriting and selling new and renewal Technology accounts that drive profitable growth and align with Technology’s appetite and mix goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Technology and Life Sciences Underwriting team is seeking an experienced Small Commercial Lines Technology Underwriter to join our growing team in Massachusetts and New York.   This is a full-time, exempt position with flexibility to work in a hybrid or fully remote arrangement.   POSITION OVERVIEW: Responsible for identifying, soliciting, underwriting and selling new and renewal Technology accounts that drive profitable growth and align with Technology’s appetite and mix goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Supporting Information Technology Hybrid/Flex | Worcester, MA Full Time, Exempt Why This Role Join The Hanover as a Director, Strategic HR Business Partner and help shape the talent, leadership, and organizational strategies that drive business performance across our Technology organization. In this role, you will partner with senior technology leaders to translate business priorities into workforce strategies and organizational solutions that strengthen leadership capability, organizational effectiveness, and long-term business results. You'll serve as a trusted advisor, helping leaders navigate growth, transformation, and evolving talent needs while influencing decisions through...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Supporting Information Technology Hybrid/Flex | Worcester, MA Full Time, Exempt Why This Role Join The Hanover as a Director, Strategic HR Business Partner and help shape the talent, leadership, and organizational strategies that drive business performance across our Technology organization. In this role, you will partner with senior technology leaders to translate business priorities into workforce strategies and organizational solutions that strengthen leadership capability, organizational effectiveness, and long-term business results. You'll serve as a trusted advisor, helping leaders navigate growth, transformation, and evolving talent needs while influencing decisions through...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Marine Operations Team is seeking a Technician to join their growing team in our Worcester, MA, Windsor, CT, Howell, MI, Atlanta, GA, or Itasca, IL office. This is a full time, non-exempt opportunity. This is a hybrid position (2x a week in office). POSITION OVERVIEW: This position reports into Marine Tech Operations and is responsible for supporting Inland Marine Operations and Field Underwriting by providing technical support functions including processing of New Business and Renewal policies as well as subsequent transactions. The role allows Underwriter Associates to focus on underwriting of routine and renewal business, operational workflows and to provide superior customer service...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Marine Operations Team is seeking a Technician to join their growing team in our Worcester, MA, Windsor, CT, Howell, MI, Atlanta, GA, or Itasca, IL office. This is a full time, non-exempt opportunity. This is a hybrid position (2x a week in office). POSITION OVERVIEW: This position reports into Marine Tech Operations and is responsible for supporting Inland Marine Operations and Field Underwriting by providing technical support functions including processing of New Business and Renewal policies as well as subsequent transactions. The role allows Underwriter Associates to focus on underwriting of routine and renewal business, operational workflows and to provide superior customer service...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking  a n   Assoc iate  Consultant Casualty Claims . This is a full-time,  non- exempt role with a hybrid work schedule (two days in the office)  in one of our Hanover offices: Worcester, MA Howell, MI Southfield, MI Grand Rapids, MI Richmond, VA Itasca, IL   POSITION OVERVIEW:  The Assoc Consultant Casualty Claims is an entry-level role responsible for managing   low complexity, no-fault a nd/or medical payment claims involving basic medical treatment and wage loss, if applicable. Duties include verifying coverage, evaluating medical bills and...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking  a n   Assoc iate  Consultant Casualty Claims . This is a full-time,  non- exempt role with a hybrid work schedule (two days in the office)  in one of our Hanover offices: Worcester, MA Howell, MI Southfield, MI Grand Rapids, MI Richmond, VA Itasca, IL   POSITION OVERVIEW:  The Assoc Consultant Casualty Claims is an entry-level role responsible for managing   low complexity, no-fault a nd/or medical payment claims involving basic medical treatment and wage loss, if applicable. Duties include verifying coverage, evaluating medical bills and...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Finance team is currently seeking a Reinsurance Accounting Manager in our Worcester, MA location. Position is eligible for Hybrid/Flex work arrangement. This is a full-time, exempt role.   POSITION OVERVIEW: Responsible for managing all day-to-day reinsurance accounting team functions, internal controls and quality assurance processes, and monthly/quarterly/annual internal and external GAAP/SEC and statutory reinsurance reporting. This role oversees accurate and timely preparation, review, and analysis of financial information, regulatory filings, internal controls, and disclosures while ensuring compliance with NAIC, SEC, SOX, and company accounting policies. Requires expertise in...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Finance team is currently seeking a Reinsurance Accounting Manager in our Worcester, MA location. Position is eligible for Hybrid/Flex work arrangement. This is a full-time, exempt role.   POSITION OVERVIEW: Responsible for managing all day-to-day reinsurance accounting team functions, internal controls and quality assurance processes, and monthly/quarterly/annual internal and external GAAP/SEC and statutory reinsurance reporting. This role oversees accurate and timely preparation, review, and analysis of financial information, regulatory filings, internal controls, and disclosures while ensuring compliance with NAIC, SEC, SOX, and company accounting policies. Requires expertise in...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Finance team is currently seeking an Accounting Manager in our Worcester, MA location. Position is eligible for Hybrid/Flex work arrangement. This is a full-time, exempt role.   POSITION OVERVIEW: Responsible for managing all day-to-day  accounting team functions, internal controls and quality assurance processes, and monthly/quarterly/annual internal and external GAAP and statutory reporting. This role oversees accurate and timely preparation, review, and analysis of financial information, regulatory filings, internal controls, and disclosures while ensuring compliance with NAIC, SEC, SOX, and company accounting policies. Requires expertise in specialized programs accounting...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Finance team is currently seeking an Accounting Manager in our Worcester, MA location. Position is eligible for Hybrid/Flex work arrangement. This is a full-time, exempt role.   POSITION OVERVIEW: Responsible for managing all day-to-day  accounting team functions, internal controls and quality assurance processes, and monthly/quarterly/annual internal and external GAAP and statutory reporting. This role oversees accurate and timely preparation, review, and analysis of financial information, regulatory filings, internal controls, and disclosures while ensuring compliance with NAIC, SEC, SOX, and company accounting policies. Requires expertise in specialized programs accounting...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Finance team is currently seeking an Accounting Operations Supervisor in our Worcester, MA location. Position is eligible for a Hybrid/Flex work arrangement. This is a full-time, exempt role.   POSITION OVERVIEW: We are seeking an experienced accounting professional to lead a team responsible for key operational accounting activities supporting premium, loss, commission, cash, receivable, and collection processes. As Supervisor, Accounting Operations, you will support and oversee the accurate and timely completion of certain accounting activities, including account reconciliations, journal entries, financial analysis, applicable Sarbanes-Oxley controls, legal collection trends,...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Finance team is currently seeking an Accounting Operations Supervisor in our Worcester, MA location. Position is eligible for a Hybrid/Flex work arrangement. This is a full-time, exempt role.   POSITION OVERVIEW: We are seeking an experienced accounting professional to lead a team responsible for key operational accounting activities supporting premium, loss, commission, cash, receivable, and collection processes. As Supervisor, Accounting Operations, you will support and oversee the accurate and timely completion of certain accounting activities, including account reconciliations, journal entries, financial analysis, applicable Sarbanes-Oxley controls, legal collection trends,...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   We are currently seeking an Associate Information Data Architect to join our organization in our Worcester, MA / Windsor, CT / or Michigan office, in a hybrid work arrangement.  POSITION SUMMARY: The Associate Information Data Architect plays a key role in delivering trusted, high‑quality analytics, data products, and insights that support strategic and operational decision‑making across the organization. Working within a modern Azure-based data ecosystem (ADF, Synapse, ADLS, Azure SQL, Python), this role transforms complex data into curated datasets, automated reporting, and actionable intelligence for teams across a wide range of business domains.    The Associate Information Data...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   We are currently seeking an Associate Information Data Architect to join our organization in our Worcester, MA / Windsor, CT / or Michigan office, in a hybrid work arrangement.  POSITION SUMMARY: The Associate Information Data Architect plays a key role in delivering trusted, high‑quality analytics, data products, and insights that support strategic and operational decision‑making across the organization. Working within a modern Azure-based data ecosystem (ADF, Synapse, ADLS, Azure SQL, Python), this role transforms complex data into curated datasets, automated reporting, and actionable intelligence for teams across a wide range of business domains.    The Associate Information Data...