10 jobs found in Edmeston

The Process Engineer is a strategic partner in identifying potential process engineering opportunities. This individual should be a self-directed change agent able to implement new initiatives across multiple departments in a systemic way, delivering substantial impact to the overall organization. They will be responsible for leading and facilitating cross-functional teams in the application of process engineering principles to design and/or optimize business processes and their overall performance. This individual will serve as a trusted advisor to our business customers in matters related to operational excellence. Duties & Responsibilities:  Manage multiple initiatives of significant scope and complexity. Independently with minimal supervision, perform complex work assignments and problem resolution across systems, processes, or channels. Conduct change management efforts of moderate to high complexity impacting one or multiple cross-functional processes....

The Casualty Examiner manages first and third-party claims where potential exposure to bodily injury and property damage claims have been identified. Duties & Responsibilities: Interpret coverages, policy terms and conditions for broad insurance areas and products. Investigate coverage, liability, and damages. Oversee aggregate reserves over one hundred million dollars. Assess, manage, and monitor appropriate reserves. Review and interpret medical records, legal documents, and all other documents associated with a casualty claim. Analyze strengths and weakness of a casualty claim. Negotiate fair and equitable resolutions. Participate and contribute to daily casualty team committee reviews. Collaborate with house and panel counsel members. Collaborate with team to identify and ensure timely reporting of potential bad faith matters, claims that may fall under the purview of errors and omissions and those that may need to be reported to reinsurance....

The Agency Service Specialist (Hybrid) will provide onboarding, training, service, and support on company automation and technological to agents. They will assist with identifying and recommending improvements to technology and established procedures for educating customers and business partners. In addition, the chosen candidate will support corporate projects and initiatives throughout the organization with an ease of doing business objective. Duties & Responsibilities: Support agents with training, quoting, and minor computer issues either virtually or in person. Collaborate with agents, vendors, and IT staff regarding automation and technology offerings to enhance and improve the ease of doing business with NYCM.  Provide research support, project testing, and audit assistance for corporate and divisional projects and initiatives involving automation and technology offerings.  Contribute to the development of team divisional business strategy. Document all...

The Software Developer is responsible for developing, coding and testing programming tasks assigned by senior staff members. This individual will perform a variety of programming assignments requiring knowledge of established development procedures and data processing requirements. Duties & Responsibilities:  Create and modify software to implement business processes. Code, test and debug software utilizing the appropriate hardware, database and programming methods. Refine data and format final product. Test and develop programming modifications. Write and maintain programs as specified in programming requests following established company standards and procedures.  Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part. Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor....

The Software Engineer is responsible for developing information systems by designing, developing and installing software solutions. Duties & Responsibilities:  Create new applications within team. Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Prepare and install solutions by determining and designing system specifications, standards, and programming. Obtain and license software by obtaining required information from vendors; recommending purchases; testing and approving products. Accomplish engineering and organization mission by completing related results as needed. Improve operations by conducting systems analysis, recommending changes in policies and procedures. Provide information by collecting, analyzing, and summarizing development and service issues. Develop software solutions by studying information needs; conferring with users; studying systems flow,...

The Marketing Representative (Hybrid) will work closely with marketing managers and sales team to promote lead generation and create upsell opportunities. They will assist agents with growth through promotion of company products and services. In addition to looking ahead to anticipate and help identify the kind of new products required in a changing personal and commercial environment. This position will fulfill a Marketing Representative role covering the areas of Delaware, Broome, Chenango, Otsego and Madison counties and surrounding areas as needed.  Duties & Responsibilities: Develop robust knowledge of all product lines and services. Execute marketing strategies. Engage in daily agency interactions either in person or virtually. Proficiently communicate underwriting processes, company growth/sales initiatives, pricing goals and rate changes, and products. Create customized agency growth plans. Report weekly/monthly on the status of field marketing...

The Customer Experience Analyst is responsible for analyzing internal and external customer data. The CX Analyst will support and assist management and the division through gathering key data elements and assist with research and planning. Responsibilities: Compile and prepare key data elements including Effort Score, NPS, aNPS, CSAT, tone, and operational metrics relative to process and product. Collaborate with management to develop and propose business solutions to identify opportunities. Gather data and support benchmarking, Key Performance Indicators (KPI's) and business plans research initiatives. Assist project team in ROI and value proposition data analysis. Monitor and maintain surveys and dashboards. Support survey execution through call lists and survey creation and management. Provide data context explanations. Assist in data query and gathering through existing queries.  Update operations procedures. Update data dictionaries relative to...

Workflow assists in the analysis of workflow efficiencies for the underwriting department. Duties & Responsibilities: Assist in compiling and preparing reports, graphs and charts that measure and illustrate work flow trends and key performance indicators. Retrieve data from various internal and external sources and verify accuracy in preparation for analysis. Run daily workflow counts. Monthly rules audit of all automatic transactions. Monitor queues for error and functionality. Run reports for underwriting including loss reports, coupler, and quality assurance. Assist in workflow program audits. DMV reporting and monitoring. Assist in the analysis of identifying best practices creating efficiency opportunities. Run reports of other divisions requesting underwriting data. Write workflow program request. Create and preform presentations to underwriting on workflow results. Assist with divisional priorities. Assist in the maintenance of...

The Agency Relations Supervisor (Hybrid) leads and supports a team of Marketing Representatives to ensure consistent execution of distribution objectives within assigned territories. This role is responsible for supervising daily operations, reinforcing performance standards, coaching representatives, and ensuring agency activity aligns with established growth and profitability goals. The Supervisor focuses on team performance, territory execution, and agency engagement while supporting divisional leadership through reporting, field oversight, and operational consistency. Duties & Responsibilities: Lead and oversee daily activities of assigned personnel, including work assignment, workload management, quality review, coaching, mentoring, performance management and documentation, recruiting participation, onboarding coordination, scheduling, and timekeeping approval. Ensure implementation of established distribution plans within assigned territories. Oversee agency...

NYCM Insurance is the largest regional personal lines insurance company in New York State. We are located in the rolling hills of Central New York's Leatherstocking Region in the town of Edmeston. NYCM has been serving New York State residents with insurance coverage for over 100 years. We offer homeowners, automobile and small commercial insurance to over 490,000 policyholders. With over 800 employees, NYCM is the second largest employer in Otsego County. The home office is located in Edmeston, while branch offices are in Sherburne, Canajoharie, and Buffalo.